FitBit Ultra: The Desktop App. (the Service Manger) Is The Real Culprit.


Anura Guruge, laughing, picture November 16, 2011.

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by Anura Guruge


Last Related post:
1/ FitBit Ultra Wireless: I Tossed Mine. Doesn’t Work. Piece Of Junk As Far As I Am ConcernedOctober 7, 2012.
——
Read the COMMENTS on above post, including those from FitBit support & my wife.

So as you can see from these COMMENTS FitBit is sending us a new FitBit Ultra though it is unlikely that I will use it! Once burned, I tend to shy away … plus the FitBit doesn’t do much for me. Sorry. I don’t need a device to provide me with motivation or challenges — and I can measure distances that I run with a car.



The real culprit when it comes to the FitBit is the Desktop ‘application’, the one that manages the USB connection.

To say that it was poorly conceived and badly implemented would be an understatement — and here I am talking about somebody who started computer programming in 1969, with paper tape. You can check up on my credentials on the computer front on the Web. Lets just say that I do know a thing or two about computers and used to charge a $1/minute to share my expertise. So I am giving this to FitBit for free, and even gratis, because they have bent over backwards to be responsive.

So here is what the FitBit Desktop ‘application’ or ‘Service Manager‘ as they call it looked like on Windows XP.

Click to enlarge.

What is missing?

1/ No indication whether the CRADLE detected the FitBit! Uhhh?

2/ No button to FORCE a Sync between the cradle and the FitBit.

3/ No indication when this Desktop App last sent data up to the FitBit server ‘in the cloud’.

That is JUST for starters.

That ONE of the 2 options provided by this App. is to OPEN Windows SERVICES is borderline CRIMINAL!  That is the ‘Open Services’ button on the Top Left. I have been trying to be kind BUT this really infuriates ME because the damage it can do for the poor unsuspecting. It is like giving a loaded gun to a 6-year old. I was trying to be KIND. But, IF I was the CEO of FitBit (assuming that they actually have any sort of management) I would call up all the folks involved in creating this App. and FIRE them ‘for cause’ right on the spot! I am not joking.

‘Open Services’ opens up Windows Services. It does NOT even take you to the FitBit Service. Once you are in that ‘space’ and you don’t know what you are doing, you can cause mayhem. Playing with Windows Services is not for the uninitiated. From the very start, when I had seen this, I knew that this was bad news.

Do NOT mess with Windows Services UNLESS you know your way around Windows! Click to ENLARGE.


I would have to think that the folks at FitBit have never seen a decent desktop app. that interacts with ‘the cloud’. So let me show you one. Avast!

Click to ENLARGE. Yes, I like Avast! paid and free (though I get the paid product). Yep, they have burned me 3 times (and yes, I keep count) BUT they save OUR skins each and every day. Well worth the money. Click to ENLARGE.

Notice:

1/ Connection status.

2/ Last update.

3/ BUTTON to FORCE an update.

All the things lacking in the FitBit app.

That is it. I have work to do.

P.S., FitBit needs to get more server capacity. There Website, and particularly the Dashboard, is painfully slow — and NO, it is not my Internet speed.

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