…by Anura Guruge
1/ TDS Broadband (Fiber) Internet: Long Outage Last Night In The Lakes Region, NH — Oct. 17, 2012.
2/ Talk About Absurd. TDS Is Making Me Pay $6.89 Tax For A Telephone Line I Do NOT HAVE! — Oct. 4, 2012.
3/ Hurricane Sandy: We Dodged, To My Relief, Round 1 On Monday. Round 2 Tomorrow & Thursday — Oct. 30, 2012.
Click to access this page at TDS. Their phone number: 1-888-Call TDS.
We, in Alton, NH, lost TDS Internet (broadband data) service at 3 pm (Eastern) yesterday, Tuesday, Oct. 30, and just got it back at 1pm (Eastern) today. So it was down for 22 hours.
Yes, I fully expected that we would have some outages due to Sandy, and we did have at least one outage on Monday night as was to be expected.
I also do not have a problem that we lost service yesterday. I fully appreciate the disruptions, further south, caused by Sandy.
There is absolutely no reason whatsoever, in the year 2012, for an Internet outage to last for 22 hours! I do know what I am talking about here. I was in highest level of corporate networking for 35 years. Google me. I do know a fair amount about the Internet, IP routing and network design. The whole basis of the Internet is that of an INTERCONNECTED MESH of computers with alternate and redundant paths. Sure, you lose a chunk of the network in NY — the network should still be able to route around that via VT and points West. That TDS could not do this is a tremendous INDICTMENT of their backbone network. Sure, we should have been down for 4-6 hours. I would not have said anything. 22 hours. That is crazy.
Found this from TDS tonight. Claims alternate path failed too!
What is strange though is the bulletin above posted earlier in the day. Says only 4 locations in NH down: Contoocook, Wilson, Alton and New London. Strange mix. Very strange.
Just for the record we have a BUSINESS service from TDS and have two separate fiber broadband lines for more bandwidth and redundancy.