.by Anura Guruge
>> ‘Direct Sat TV’ N.C. scammed me — June 17, 2013.
>> I got another $5/month off — June 14, 2013.
>> Signing up with DirecTV … the hassle — June 12, 2013.
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Got the above e-mail from the ‘Better Business Bureau’ this morning.
Then, about 20 minutes ago, I received a call from ‘Jeanine’ — who said she was from ‘Direct Sat’.
She said that she was calling about my complaints — though she was not specific about which ones; i.e., complaint I filed with BBB or the joint call I made yesterday morning with a Disputes Manager from my Bank of America credit card.
But she said this. That they had reviewed my call with them on June 12, as I had asked them to do in both complaints, and that I WAS RIGHT.
The rep had, as I was claiming, MISREPRESENTED ‘Direct Sat’ as ‘DirecTV’!
Remember that was my contention all along. I checked. They lied. I am not totally stupid. Much of the time I do know what I am doing.
She says that they will now give me a FULL refund. She has given me a phone number: 910-693-30xx.
I will not count my pigs until I see the credit on my online statement. But, this is a start.
I asked her if the rep had been fired. She said that she did not know but that the ‘case’ had been escalated to the proper management.
This is still SICK.