.by Anura Guruge
Over the last 16 days, ever since my disastrous, nightmarish move to DirecTV, I have just felt abused, raped and degraded by DirecTV and TDS Telecom (who handle my DISH billing) — though to be fair during that same period I had service from DISH (yes, DISH), Google (on one of our 3 Nexus 7 pads) and Direct Sat (who refunded me my whole payment) that exceed expectations.
But, I had still been feeling battered and bruised — and mentally exhausted.
A wonderful company with great values. I love interacting with Fidelity. It is the ONLY phone call I enjoy making and even look forward to!
This morning as month end approaches I had to do some financial transactions. I first called up Fidelity. I had been saving this call till today. Dealing with Fidelity is ALWAYS a pleasure. They are so nice. So helpful. So pleasant. I am not a phone person. Never have been. But, I enjoy calling Fidelity. So, I called them up. As ever, piece of cake. Smooth as can be. No hassle. No aggravation. Just pure unadulterated ‘service with a smile’. I like Fidelity.
Then I called up Bank of America. I often see folks, especially on CraigsList (Boston & NH), ranting, foaming at the mouth, about BofA. I have been with them for a long time. I really have never had any problems with them. I have always found that they do their very best to help you out. I have multiple credit cards with them and we have a checking out with them — since they were the only bank in the U.S. that was able to accept, electronically, my very small pension from the U.K.! I enjoy dealing with BofA too — except that with them I also get to interact with them in person if I visit one of their local branches in Concord, Manchester or Rochester.
So this morning I called them. As nice as they can be. Answered all my questions. Then out of the blue, this rep says something along the lines of: ‘You have been a good customer for a long time. You have an excellent record with your credit cards. Let us do YOU A FAVOR and help you out even more …‘. No, I am not stupid enough to tell you the details. But, I was staggered and it takes a lot to stagger me. This was way beyond anything I had expected. It was like winning the lottery! Wow. I am impressed, and humbled. There was absolutely no reason that BofA had to do what they did. I had not asked for anything. I was just going through some numbers.
Suffice to say I am delighted. Yes, it was a big, unexpected favor. Of late I am totally jaundiced. I expect nothing from people. As I pointed out the other day, of late I can empathize with this squirrel and TDS and DirecTV have a lot to do with that sentiment. So, this was really great. Made my day. Actually it has made my year!