U.S. Cellular, Sheepishly, Admits In E-Mail To Billing System Errors & Issues! Amazing.

Anura Guruge, June 8, 2013.


Anura Guruge

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Click to enlarge. This is just the top fragment. It was sent to me as an e-mail.

Click to enlarge. This is just the top fragment. It was sent to me as an e-mail.

This is why it has been SO DIFFICULT, nearly impossible to contact U.S. Cellular for the last few weeks.

They are inundated with irate customers calling in about their bills. It has also crippled their Web site.

This is why I had so much trouble Wednesday evening and night trying to contact U.S. Cellular to cancel my service. On Thursday morning after an initial wait of 40 minutes and then a second wait of 10 minutes I finally succeeded in getting my account closed. Hurrah! I am so relieved and happy. Great weight off my shoulders. I was with them for over a decade and they did look after me quite well — my gripe was just with the expense.

I don’t know where I stand with my bill with them and don’t care. I had autopay with them until I cancelled that. Because THEY SCREWED UP they don’t seem to be billing me this month. That might work out. I will have to wait and see.

I will, of course, keep you posted. In the meantime IF you get a crazy bill from U.S. Cellular or have trouble contacting them you now know why.

That they could screw up a computerized billing system in 2013 tells you a lot about how inept they can be. We have had more than 50 years of SOLID experience with computerized billing systems. Today, a halfway competent team can develop a new billing system that will blend in with no hiccups. U.S. Cellular probably outsourced this to the cheapest bidder — most likely in Mongolia. U.S. Cellular management should be ashamed.

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