June 14, 2016, I filed this cfpb complaint against Citi AAdvantage credit card
about them NOT honoring their promised ‘Car Rental Insurance Benefit’.
Click to ENLARGE and read here. I will not direct you to their Website since that will be a DISSERVICE to YOU.
If you enlarge and read my cfpb complaint above it should be pretty clear.
I did NOT get supplemental rental insurance from Budget Car Rental because Citi AAdvantage credit card was very specific that I did not need to. Then, in San Francisco, we had the rental car broken into. Budget billed the credit card, Citi AAdvantage, $403 for the windows. Nearly a month later NOTHING from Citi AAdvantage.
Kind of scary. I have been exceptionally lucky over the decades. I worked out that I must have, since 1976 (when I rented my first car), rented at least 700 cars — during 1985 – 1986 & 1992 – 2000, when I was travelling (on work) three to four days/week, typically renting at least one car a week, but most likely two (in two different cities). During all those rental I never had to make a single claim! That amazes me. Yes, I had one flat tire, in Arizona. That was the sum total — until this last rental, in April, when we went to Yosemite (during school vacation).
I had made 6 calls about this claim nothing. Filed a complaint at Citi. Nothing.
Then I filed this cfpb complaint. 4 hours later I get a call from Citi! That is impressive.
Huge kudos to cfpb. A Government agency that can get things done fast. Bravo.
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