‘Consumer Financial Protection Bureau’ (CFPB) Definitely Has Teeth — Made Citi AAdvantage Take Notice.

by Anura Guruge


cfbpawesome

Click to access the Government “Consumer Financial Protection Bureau” (CFPB) Website at ‘consumerfinance.gov’.


June 14, 2016, I filed this cfpb complaint against Citi AAdvantage credit card
about them NOT honoring their promised ‘Car Rental Insurance Benefit’.

citiaacomplaint

Click to ENLARGE and read.


This is what Citi AAdvantage credit card promises.
But from what I can see they deliver NOTHING. A scam.
citifraud111

Click to ENLARGE and read here. I will not direct you to their Website since that will be a DISSERVICE to YOU.


If you enlarge and read my cfpb complaint above it should be pretty clear.

I did NOT get supplemental rental insurance from Budget Car Rental because Citi AAdvantage credit card was very specific that I did not need to. Then, in San Francisco, we had the rental car broken into. Budget billed the credit card, Citi AAdvantage, $403 for the windows. Nearly a month later NOTHING from Citi AAdvantage.

Kind of scary. I have been exceptionally lucky over the decades. I worked out that I must have, since 1976 (when I rented my first car), rented at least 700 cars — during 1985 – 1986 & 1992 – 2000, when I was travelling (on work) three to four days/week, typically renting at least one car a week, but most likely two (in two different cities). During all those rental I never had to make a single claim! That amazes me. Yes, I had one flat tire, in Arizona. That was the sum total — until this last rental, in April, when we went to Yosemite (during school vacation).

I had made 6 calls about this claim nothing. Filed a complaint at Citi. Nothing.

Then I filed this cfpb complaint. 4 hours later I get a call from Citi! That is impressive.

Huge kudos to cfpb. A Government agency that can get things done fast. Bravo.


Related posts:
++++ Search on ‘credit cards’ for many other related posts from past years >>>>


by Anura Guruge


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