Original e-mail from ASUS demanding $24.75.
Final $0.00 bill once they realized that the game was up.
They are now saying that charged FedEx for the damage.
The ASUS (US) PC Support scam seems very well planned, executed, shameless and corrupt.
When they can’t get money from the customer they are making a claim against FedEx,
- Why didn’t they make the FedEx claim earlier and just tell us that FedEx was paying?
- Are they making FedEx claims even when the customer pays?
In our case we are 100% sure that there was NO Damage.
The 6-week old laptop was sent in because it was dead. Dead. Would not power up. That is what we wanted fixed.
If the case was truly damaged they could still have fixed the Windows Power Up issue and send us the laptop back — with the damage.
This scam unraveled for ASUS when I called their bluff and said “OK, so if you have pictures of our laptop being unboxed — showing damage — send it to me“. Our laptop had a lot of unique stickers on it. You can’t miss it. They realized that they had been caught out. They had NO pictures.
Our laptop was not damaged.
They making false FedEx claims as to be a crime — I would think. I, alas, can’t pursue that. Only FedEx can.
I will do my best to get FedEx to look into this. I will happily give FedEx all the evidence we have.Th….