by Anura Guruge
I will NEVER, EVER have anything to do with Intuit TurboTax again. Wow. I am in shock.
I bought the CD/Download “TuboTax DELUXE” for $120. I downloaded. Went to install it. It would NOT install since I run Windows 7. TurboTax requires Windows 10. I do NOT have a Windows 10 machine.
I thought getting a refund, giving the circumstances would be easy. A piece of cake. WOW. Not so. Took me over 2-hours just to reach a person. They could NOT do anything over the phone. Well, READ the image at the top. 5 to 7 business days JUST to review the request. Then UP TO 6-weeks to make the REFUND.
6 FRIGGING WEEKS! To refund $120 that they got from me.
That is NOT right. That is WRONG.
I never would have thought that Intuit was that scammy!
So, BE AWARE.
I am going with H&R Block. They couldn’t be any worse. Yes, their software doesn’t run on Windows 7 either. So, I will have to use the ONLINE version. Not happy.
As regular readers of this block know, I am a HUGE & long time fan & supporter of the IRS ‘Free Fillable Forms‘. I have been doing my own taxes, without ‘tax software’ for at least the last 7-years. I can do it again, all on my own, without ‘TurboTax’ (equivalent), this year too. But, I could do with some CALCULATION help NEXT YEAR (i.e., 2021 taxes). Due to some ‘exceptional’ Capital Gains, that I could not really delay for any longer, I will have to do some major calculations next year. Yes, I could do it by hand — & I probably will. But, it would be nice to have software on hand to check my calculations — rather than getting a letter from the IRS that I screwed up. Every time I get a letter from the IRS I am sure I lose 10-years of life expectancy — hence why I am already living on borrowed time.
Well, I like to plan ahead. Belts & braces. I don’t want to jump straight into using tax software in 2022 without ANY experience of how it works. Next year’s taxes are going to be complicated enough without having to contend with new software.
So, I was going to do a TRIAL RUN this year. Try & get familiar with the software.
Well Intuit SCREWED ME. Not happy.
Check Category ‘Rants’.
by Anura Guruge