‘Intuit’ ‘TurboTax’ ‘Satisfaction Guaranteed Refund Policy’ Is A Joke, A Scam — Totally & Utterly Sleazy.

by Anura Guruge



I will NEVER, EVER have anything to do with Intuit TurboTax again. Wow. I am in shock.

I bought the CD/Download “TuboTax DELUXE” for $120. I downloaded. Went to install it. It would NOT install since I run Windows 7. TurboTax requires Windows 10. I do NOT have a Windows 10 machine.

I thought getting a refund, giving the circumstances would be easy. A piece of cake. WOW. Not so. Took me over 2-hours just to reach a person. They could NOT do anything over the phone. Well, READ the image at the top. 5 to 7 business days JUST to review the request. Then UP TO 6-weeks to make the REFUND.

6 FRIGGING WEEKS! To refund $120 that they got from me.

That is NOT right. That is WRONG.

I never would have thought that Intuit was that scammy!

WOW.

So, BE AWARE.

HEADS UP.

I am going with H&R Block. They couldn’t be any worse. Yes, their software doesn’t run on Windows 7 either. So, I will have to use the ONLINE version. Not happy.



As regular readers of this block know, I am a HUGE & long time fan & supporter of the IRS ‘Free Fillable Forms‘. I have been doing my own taxes, without ‘tax software’ for at least the last 7-years. I can do it again, all on my own, without ‘TurboTax’ (equivalent), this year too. But, I could do with some CALCULATION help NEXT YEAR (i.e., 2021 taxes). Due to some ‘exceptional’ Capital Gains, that I could not really delay for any longer, I will have to do some major calculations next year. Yes, I could do it by hand — & I probably will. But, it would be nice to have software on hand to check my calculations — rather than getting a letter from the IRS that I screwed up. Every time I get a letter from the IRS I am sure I lose 10-years of life expectancy — hence why I am already living on borrowed time.

Well, I like to plan ahead. Belts & braces. I don’t want to jump straight into using tax software in 2022 without ANY experience of how it works. Next year’s taxes are going to be complicated enough without having to contend with new software.

So, I was going to do a TRIAL RUN this year. Try & get familiar with the software.

Well Intuit SCREWED ME. Not happy.




Related posts:
Check Category ‘Rants’.


by Anura Guruge

2 thoughts on “‘Intuit’ ‘TurboTax’ ‘Satisfaction Guaranteed Refund Policy’ Is A Joke, A Scam — Totally & Utterly Sleazy.

  1. Richard Truely

    Mr Guruge

    I normally only comment on your papacy/cardinal threads but today I wanted to comment on your tax situation. Like you, I normally do my taxes myself with the fillable forms. $2 in postage is much cheaper than $120 to Tubotax. In case it would help you I wanted to point out that there is a person that has been making a great Excel based Federal tax calculator for many years which I use successfully. It is perfect for someone like you that sounds like you know exactly what needs to be done and would like a nice implementation to handle the logic and calcluations:

    https://sites.google.com/view/incometaxspreadsheet/home

    Download the 2020 version and give it a look!

    Reply

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