Tag Archives: 150 Mbps

Drop In “Atlantic Broadband” Internet Speed Appears To Have Been My Dying Arris SB6141 Modem.

by Anura Guruge


Click to ENLARGE and be IMPRESSED. From: arris.com.


Installed under my desk.


My 3-year old ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem that appears to have kicked the bucket.


My ‘Atlantic Broadband‘ Internet speed had been steadily falling for the last couple of weeks. I even did a post about in on June 24, 2018. I knew I should have called them, but had been just too busy.

Well, this morning the matter was finally settled for me. I had NO Atlantic Broadband‘ Internet service, though my TDS service was still up.

Called Atlantic Broadband‘ (the new ‘Metrocast’). They were very good. They could not get my modem online. They suspected that it was dead. Told me I needed to try a new modem and that I could rent one from them.

They gave me one of these BIG Arris TG3452 Gateways. It has 4-LAN ports, Wi-Fi and voice ports. I don’t need any of that. But, I checked the specs. The Cable specs. are OUT OF THIS WORLD. DOCSIS 3.1 and 32 channel bonding. To get one with the same specs. would cost me $197. So, I am going to keep it. I gather I lucked out. They have only had these DOCSIS 3.1 modems for less than a week.

A technician came later on and changed my connectors. They were getting old and rusty.

I am again getting 200Mbps — though not ALL the time. Sometimes it still drops down to 160Mbps. But, prior to the new modem I had ceased to be able to get above 160Mbps.


I do have a TDS 45 Mbps service IN ADDITION to this ‘150 Mbps’ service — as a backup. I use it to drive my Roku 3 streaming.


Related posts:
Search ‘Metrocast’.


by Anura Guruge


“Atlantic Broadband” UNABLE To Maintain High Speed Internet, At 190Mbps, In Alton, In New Hampshire.

by Anura Guruge


Click to ENLARGE.


The 190Mbps I started to get in April 2018 as ‘Atlantic Broadband‘ took over from MetroCast did NOT last.

This week I noticed a palpable drop. Sometimes to below the 150Mbps, the service, I was getting and paying for, with Metrocast.

The 190Mbps lasted 2 months.

Not good.

But, what can you do. They have you by the short and curlies.

But, I just wanted to give you a heads up.

TDS is NOT great either. So, if you are in Alton you are basically SCREWED when it comes to Internet.


I do have a TDS 45 Mbps service IN ADDITION to this ‘150 Mbps’ service — as a backup. I use it to drive my Roku 3 streaming.


Related posts:
Search ‘Metrocast’.


by Anura Guruge


MetroCast High Speed Internet Delivering 190Mbps On My 150Mbps Service, In New Hampshire.

by Anura Guruge


Click to ENLARGE.


The above actual screenshots from (Netflix) Fast.com was on Wednesday, April 11, 2018, on what was my 150Mbps Metrocast Internet service.

I check my Metrocast Internet speed, every morning, with Fast.com, before I start doing any work on my PC. I just want to make sure everything is copacetic.

So, I do my test, hoping to see 140 to 150Mbps, I get 190Mbps! Try again. It even flirts with 200Mbps, then falls back to 190Mbps,

I am impressed. I am happy.

I am NO stranger to Metrocast bumping up the Internet speed with no warning and more importantly, NO INCREASE in price.

In 2015 it was 75Mbps, and I was thrilled to get that speed.

In January 2016, with no fanfare, they increased the speed to 105 – 110Mbps. I was over the moon.

In January 2017, again with no notice, they hiked the speed up to 150 – 160Mbps.

OK. I waited and waited in January 2018 for another hike. Nada. I was crushed. I wrote about it.

Then, in mid-April, this.

Not complaining. All good. I am happy.


I do have a TDS 45 Mbps service IN ADDITION to my ‘190 Mbps’ Metrocast — as a backup. I use it to drive my Roku 3 streaming.


Related posts:
Search ‘Metrocast’.


by Anura Guruge


MetroCast Down In Alton (NH) For 56-Hours Following Blizzard Of 2017.

by Anura Guruge


I write this as one:

  1. Who regularly SINGS the praises of the MetroCast high speed Internet service; viz., Example 1Example 2 & Example 3.

  2. Who has been a MetroCast customer for 20 years.

  3.  Who was the ‘Customer Support Manager’ for ITT Business Systems (UK) & Northern Telecom Business Systems (UK).

  4.  One who in February 2015 filed a BBB Complaint against MetroCast — and prevailed.


Yes, we understand that the storm was disruptive and wreaked havoc.

My gripe is the LACK of communications and the sheer disregard for customer relations & the POOR lack of redundancy in network design.




That the Call Center was down for that long is not acceptable.

That it took SO LONG before they started posting updates on Facebook was not acceptable.

That the Facebook updates, to begin with, were so sporadic was unacceptable.

That the Facebook updates did NOT reflect reality and was indeed FAKE NEWS was unacceptable. I had firsthand experience of this. I finally managed to speak to a MetroCast rep. at 11:57pm on Thursday night; March 16, 2017. As usual he was VERY NICE. I told him that the latest Facebook update was saying that the Alton node had been activated. He told me, point blank, that that was NOT THE CASE! And the Facebook update had been made at least 30 minutes earlier.

Yes, I had my service back, at full bore (i.e., 150/160Mbps), 14 minutes later! Coincidence.

Not sure how many of YOU remember. BUT we had a similar MetroCast flap in February 2015.

MetroCast was NOT UPFRONT with us on that.

I ranted and railed … and filed a BBB complaint.

I know that heads rolled!

Not sure whether a VP should be held responsible for this. But, IF I was MetroCast NH’s Customer Support Manager I would have handed in my resignation this morning.

I am glad that I have my 150Mbps back.

I was NEVER without Internet — thanks to TDS.

I have BETTER REDUNDANCY at my house than MetroCast has in their network.

I have a separate 15Mbps TDS Internet connection just in case!

I am, as of right now, going ahead and getting a load-balancing router and UPGRADING TDS … {SMILE}



Related posts:
>> Search on ‘TDS’ & ‘MetroCast’ >>>>


by Anura Guruge


On This Stormy, Nor’easter Day, MetroCast & TDS Compete To See Whose Internet Service Is Less Reliable.

by Anura Guruge


mctds


Yes, we did have a storm, a Nor’easter no less, BUT by our Central New Hampshire standards it wasn’t that a bigger of a deal. Yes, there was some ice, but it was minimal. We did NOT lose power and that alone tells its own story. The lights didn’t even flicker — once.

BUT, both MetroCast and TDS somehow managed to lose their Internet services, on and off, all day! Not funny.

Woke up this morning, at 8:40am (which is par for the course), to be informed that BOTH our Internet feeds were down. That irks me. I pay for BOTH MetroCast and TDS Internet services for redundancy — to have one up if the other is down. Well, they were both down.

I called up MetroCast and as ever they were very courteous and told me at once that it was a known problem and that they had crews working on it. MetroCast was back up around 9:30am. Was I glad.

TDS was still down. Around 10am I called them. What a DIFFERENCE. They had NO CLUE. I was on the line with them for over 20 minutes and they claimed that they were NOT aware of any problems in my area. They then scheduled for SERVICE CALL to happen between 2pm to 5pm — today! What a joke.

The TDS service came up around 1:30pm. Suffice to say no Technician showed up. The Service Call was another TDS lie. They like to do that.

MetroCast Internet, offering 150/160Mbps, did fine all day. Then it went down AGAIN around 5:30pm! YIKES.

TDS was up so we were not dead in the water.

Called up MetroCast again. Again very polite, very apologetic. Told me, quite quickly, that yet again it was a known problem. A fibre cable had been cut! I would NOT put that past TDS. Again I was assured that a crew had already been dispatched to splice the cable.

MetroCast was up in about 30 minutes. So that was good.

But, all in all, TDS was down for longer and I, as is now the new norm, got dreadful service from TDS!

Kind of ironic. Given that I have had TDS/Union Tel. Internet service at this house for 10 years, TDS is rather anxious for me to get TDS TV. Yes, of course, I would love to have 1 Gigabit Internet. I can afford it. The cost, at $225/month, is not an issue. It is TDS’ damn reliability or lack thereof. Plus their appalling service.

No point having 1 Gigabit if it is down to 0 Mbps more often than not. Plus, with TDS TV, if I lose Internet, like today, there is a 95% that I will lose all TV too! Not good. I actually had a call from a TDS salesman just yesterday! I told him, without having any idea as to what today would hold, that I worry that TDS would not be reliable. BINGO.


Related posts:
>> Search on ‘TDS’ & ‘MetroCast’ >>>>


by Anura Guruge


TDS TV 1Gig Fiber Service In Alton (N.H.) Comes To Over $225/month For My Needs!

by Anura Guruge


tds1g


I currently have TWO Internet services: 150/160Mbps from MetroCast and 15Mbps from TDS. Yes, I have two services to get more bandwidth and redundancy (when one goes down). I also have DISH TV (via TDS) and a TDS landline.

I had always said I would get 1Gig when it was available. But, I have now gone 2 months without doing so.

Yes, my current bills for TDS/DISH & MetroCast comes to around $235. So in theory I can get much more for less with TDS.

Aaahh! But the devil is in the details. I get HBO with DISH. It will cost me ANOTHER $20 to get it with the TDS bundle. Plus now I have redundancy and that is always nice when either MetroCast (very rarely) or TDS (more often) is down. IF I want redundancy it will cost me more. Without HBO I would probably be in the $260 region. But, in theory I will be getting a LOT of bandwidth though none of the speeds are guaranteed.

Some of you may have seen TDS’ $101.94/month price.

That is for 100Mbps, NO HD, 1 TV and Internet phone.

TDS charges $10/month for HD and $8/month for additional TVs. So I am immediately $18 up on that.

So, just a heads up. HD is $10/month, additional TVs are $8/month and you will only get a landline IF you already have one — like we do.

 Click to ENLARGE and admire.

 

fast160


Related posts:
>> Search on ‘TDS’ & ‘MetroCast’ >>>>


by Anura Guruge


MetroCast New Hampshire Customers: ‘Heads Up’ Your IP Address Has Changed … Check.

by Anura Guruge


ipaddresssasdad

Click to ENLARGE and study IF you are interested.


This will be TOTALLY irrelevant to 90% of New Hampshire MetroCast users.

However, IF you have any applications that ‘rely’ on knowing your home IP address YOU may want to check.

This IP address change happened on Sunday, December 18, 2016, with the SPEED BUMP to 150/160Mbps, that I already talked about.

Many of us in New Hampshire had a MetroCast IP address that started 216.246 …

Not so anymore.

You are likely to have a MetroCast IP address starting 65.175 …

IF you have applications, such as security cameras, that need to know the actual IP address of your IP connection YOU might want to check.

Otherwise you will be in for a surprise when you go to use that application.

Just a heads up.


Related posts:
>> Search on ‘Metrocast’ for many other posts >>>>


by Anura Guruge


MetroCast: Getting 150 Mbps Downloads On My 105 Mbps Service; Game On With TDS.

by Anura Guruge


Actual screenshots from (Netflix) Fast.com & Speedtest.net
on my 105 Mbps Metrocast service
between 1:00 to 1:45 pm Sunday, December 18, 2016.

With TDS now offering 1,000 Mbps in Alton
I knew that Metrocast would bump-up their
speeds — as they did January 2016 & 2015.

Click to ENLARGE and admire.

fast150

fast160

sptest1601

sptest1602

sptest1603


I do have a TDS 15 Mbps service IN ADDITION to my ‘105 Mbps’ Metrocast — as a backup.

Right now I do not plan to upgrade to the TDS 1 Gigabit. I will wait to see how others fare. I am happy with the MetroCast service — especially if it will be at 150/160 Mbps.


Related posts:
>> Metrocast steady, TDS fails.
>> M
etrocast 105 Mbps.
>> TDS 1 Gig delayed.
>> MetroCast maintains 75Mbps.
>> 75Mbps Internet From Metrocast
.


by Anura Guruge