Tag Archives: Barclaycard US

“Barclaycard” Is An Insult To British Banking; Their Call Center Is An Insult To Humanity.

by Anura Guruge



In over 40-years of using credit cards I have never, ever, experienced such atrocious customer service as that I got (or more to the point did NOT get) from Barclaycard’s moronic Call Center in the Philippines.

Wow. Wow. Wow.

Yes, it took Amazon ten-years to perfect it, but Amazon’s Call Centers in the Philippines (and I think they have three locations) are outstanding.

Not so Barclaycard’s. Theirs is worse than a nightmare. The representatives are barely literate. I kid you not. They have no idea what you are talking about. I don’t think they have ever used a credit card themselves. All they can do is read a script. I feel sorry for them.

As a proud and patriotic Brit, I am ASHAMED that Barclaycard is British. Barclaycard is a sad affront to the long and mainly distinguished legacy of British banking. I, as a teenager, had my very first bank account at Barclays. I was chuffed to be a Barclays’ customer.

Not anymore. I closed my damn Barclaycard account.

Their Filipino Call Center. I don’t want to be TOO RUDE, but ‘Boy of Boy’. Talk about incompetence. Talk about rank stupidity. But, not their fault. Barclaycard has NOT trained them.

Barclaycard really has let the side down with this Call Center. I can’t tell you how BAD they were. It was that bad.

Take my word. I never mislead you. Do NOT deal with Barclaycard. IF you do, YOU will live to regret it.

Close your Barclaycard account. Burn your Barclaycard.

In my experience you cannot go wrong with a ‘Bank of America’ credit card. You get to deal with Americans not folks whose English is marginal.

So, ditch Barclaycard, get a BofA Credit Card. You will THANK ME for this advice.


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by Anura Guruge

Barclaycard US & A Fraudulent $194 Charge From Best Buy.

by Anura Guruge


A sample image found on the Web. {SMILE}


I got a Barclaycard Mastercard in February of this year. The last thing I needed was another credit card (to the dozen or more I already had) BUT I would have been an even bigger fool than normal to turn down the generous, one-time $250 Cash Back Reward — given that the 90-day spend requirement to get that was beyond easy to meet. {SMILE}. Yes, I got the $250, as a statement credit, within six weeks and that made me happy.

Given my British antecedents I am fond of Barclays. A good British institution.

I don’t use the Barclaycard as much as I probably should — preferring instead, for reasons I am not truly sure as to why, to use my Bank of America (BofA), Fidelity or Discover.

Anywho …

I check transaction activity on all my cards, online, irrespective of the frequency of use, on a regular basis.

Last week I checked the Barclaycard account and was SURPRISED to see a PENDING charge for $194.40 from Best Buy. I certainly had not bought anything from Best Buy in a month — though it was very true that I had been browsing the Best Buy Website that week looking for a new tablet. But, I was pretty certain I had not accidently bought one. Checked my Best Buy account. Nothing, and I would NOT have bought anything outside of the account because I would have wanted my Best Buy points. Checked around. Nope, nobody in the house had bought anything from Best Buy — of late.

In reality we had only bought two things from Best Buy THIS year: the new refrigerator in early April and an Android phone (later returned) in late April. I had paid for the refrigerator on a Best Buy credit card. However, I had bought the phone using the Barclaycard and that transaction was properly listed — as was the RETURN a week later.

So this was a mystery and semi-scary.

A $194.40 charge, albeit still pending, on my card.

I called them. They answered fairly quickly.

They were SLICK and wonderful.

No hassle, no grief. Just a few questions and then it was BANG, BANG, BANG.

They cancelled my card. They voided the transaction and it was GONE — totally gone — by the next day.

FedEx delivered a new card next morning by 10am! Wow.

I am impressed. I am glad I got a Barclaycard.

But, a heads up.

This is scary. So who stole my card information — since I still had the card in my possession.

I wonder whether Barclaycard will be able to find out. 


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by Anura Guruge