Tag Archives: Better Business Bureau

Pictures Of Best Buy “Geek Squad” Delivering Large Refrigerator/Freezers Using Just Shoulder Harnesses.

by Anura Guruge


Click to ENLARGE.

Attribution WILL be enforced.




I had never seen this been done, or even heard about it, until we had our accursed Samsung 25.4 cu. ft. fridge/freezer delivered in April 2017. Click here for those pictures.

I was in awe. That Samsung was 289 pounds (131 kilos). Two people — with no real training. I am surprised it meets U.S. Occupational Safety and Health Act standards. But, it is Best Buy and you would assume that know what they are doing.

Pretty damn impressive.

Well, got to see it again today, when we had the damn Samsung replaced with a (much more expensive) Whirlpool.

Not easy to get good pictures BECAUSE you do NOT want to get in their way or impede them in any way.


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by Anura Guruge

After 4 Long Months, Finally, FINALLY Was Able To Return Samsung 25.4 Cu. Ft. Refrigerator To Best Buy.

by Anura Guruge


Good Riddance Of Very Bad Korean Rubbish!


Best Buy ‘Geek Squad’ FINALLY
taking the bloody piece of junk away — in the pouring rain.


Click to access September 21, 2017, post.



It stopped making ice towards the end of July 2017 — 4-months after we bought it, new, from Best Buy.

It took us till September 8, 2017 to get a technician! We spent all of August trying to get that to happen.

The technician ordered a new ice maker. Appears that Samsung ice makers are FAMOUS for failing after a few months! Best Buy knows that though they promote Samsung refrigerators in a BIG way (because they get promotional bonuses from Samsung).

The following week we discovered that Samsung closed the Trouble Ticket so the order got cancelled!

More calls. Lots of calls. Hours on the phone.

Then finally on September 19, 2017 they sent us, via e-mail, a supposed Return Authorization (RMA) — for Best Buy.

Called Best Buy with it. They wanted us to come in. So we made the 40-minute trek, one-way. The RMA was NOT on their system.

Best Buy said it could take up to 2-weeks for it to get loaded by Samsung into their system.

More calls. More online chats. I filed BBB complaint.

Then FINALLY last Friday Best Buy was able to honor the RMA.

We did not get a Samsung. We bought a Whirlpool.

It appears that Samsung ONLY loaded the RMA into the Best Buy system on October 11, 2017. 22-days after they sent us the RMA. 3 weeks.

Luckily this was only the ice-maker not working.

What would have happened IF it was the entire refrigerator?

Best Buy, by the way, were EXCELLENT! Outstanding. Did everything they could to help. Kudos & Thank YOU.

DO NOT BUY, Samsung.


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by Anura Guruge

Samsung USA Is A Despicable Company That Lies & Cheats — A Disgrace To South Korea.

by Anura Guruge



Click to access September 21, 2017, post.



Transpires, that 2-weeks ago, they fobbed us off by giving us a BOGUS ‘return authorization’ (RMA) number. For 2-weeks now we have been calling and visiting Best Buy to see whether we can arrange for a replacement. Best Buy could NOT do anything because they had given us a BOGUS number!

They LIED to us. Plain and simple.

Just spent 45-minutes on the phone talking to 2 call centers. They think it is FUNNY. They have no intention of making this good.

I filed a BBB complaint. I checked with them yesterday. Samsung USA has NOT responded.

A truly despicable company.

DO NOT BUY, Samsung.


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by Anura Guruge

I File A ‘Better Business Bureau’ Complaint Against Samsung — 2.5 Months Without Ice-Maker!

by Anura Guruge



Click to ENLARGE.


Bloody Samsung finally, finally, finally sent a technician on September 8, 2017 to look at the non-functioning ice-maker. He took one look and said you need a NEW ice-maker and I will order one for you.

Then Samsung CLOSED the Trouble Ticket — so that the technician can’t order a new one! Just bloody amazing.

So, we have no recourse. They closed the Trouble Ticket without fixing ANYTHING. It is beyond the pale.

I have had fairly good luck with the BBB. So, I am hoping that they will bail me out again.


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by Anura Guruge

U.S. Cellular Having Website Logon Issues And Horrendous, 2 Hour(+) Hold Times On Customer Support Calls!

Anura Guruge, June 8, 2013.

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 .by
Anura Guruge


UScellRelated posts:
>> U.S. Cellular 4G LTE Data …
>>Feb. 27, 2013.

>> U.S. Cellular Battery Swap …
>>Dec. 6, 2009.


uscellularsucks

Click to ENLARGE and read error message from U.S. Cellular.



I had noticed that they were having Website issues a few weeks ago but hadn’t given it much notice. Everything I did with U. S. Cellular, who had been my cell provider for over 12 years, was automated and rote. So I didn’t really have to do anything. They auto billed my credit card etc.

Today was a different matter.

I finally pulled the trigger. I switched to Consumer Cellular (with my AARP discount). That was as smooth as could have been. Wow. Talk about simple, straightforward and great support. Bang, bang, bang. They transferred two numbers over from U. S. Cellular, activated the service and then confirmed, an hour later, via a text message, that the two-way cell phone number transfers had been successfully achieved. Nothing but kudos for them. Very different to my abortive attempt with Walmart’s Straight Talk. More about my great experience with Consumer Cellular in a later post.

Though my account with U.S. Cellular should automatically cancel within 24 hours, now that the numbers have been successfully ported, I do NOT trust U. S. Cellular.

I tried to cancel using the Website. That didn’t go well.

Around 7:40 pm I call 611. They did say that they had long wait times because of Website and billing problems! After 45 minutes on hold, with the same bloody annoying message claiming that they can prolong your life I was disconnected.

I tried again, while watching cricket at 10 pm. 50 minutes later I got to talk to a rep.

As soon as I said I wanted to cancel she said she had to transfer me! Back on hold again.

I stayed on hold till midnight. That was a full two hours.

During that time, while I also did some research into the fascinating 18-year long Trent Council of the 16th century, I:

1/ Used U. S. Cellular’s e-mail system to request a cancellation.

2/ Filed an online complaint against U. S. Cellular with the FCC.

3/ Filed a complaint against U. S. Cellular with the Better Business Bureau (BBB) given the recent success I have had with them.

4/ I also cancelled my autopay.

What more can I do?

Just a heads up. If you need to contact U. S. Cellular you might be out of LUCK.

Sorry.

Reasons 21 To 25 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#21. Last night the downstairs’ remote for the Genie stopped working … now I have to pound it on a table and jiggle the device select slider before it will work! The remote controller is not even 5 days old.

#22. I still haven’t found a way to do a search directly from the Guide, without having to hit INFO and then fiddle around looking for ‘Upcoming’ etc. With DISH you could just hit the search button whenever and it automatically populated the search field with the program that was selected on the guide, the program you were watching or even a program on the list (depending on where you were). Now that is SMART search. 

#23. The information displayed when scrolling through the Guide is not enough. With DISH you got at least two more lines of information which precluded having to make another step to get more information on the program.

#24. Ok, so you can playback YouTube videos but the DVR controls (eg. stop, FF, REV) do not appear to work with YouTube.

#25. When looking through the Guide for a series, say Discovery Channel’sFast N’ Loud‘, the brief ‘info’ at top does not tell you the year or episode number. With DISH you got both, so I could work out whether I had seen that episode. 


The 'Better Business Bureau' accepted my complaint against DirecTV. Click to ENLARGE.

The ‘Better Business Bureau’ accepted my complaint against DirecTV. Click to ENLARGE.

 

Reasons 16 To 20 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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I set up a Countdown Clock because I can’t wait to CANCEL my DirecTV account.
I am on a 2 year contract.

Clock at the bottom of the sidebar >>>>.

Clock at the bottom of the sidebar >>>>.


#16. I now have PIP on my main 47″ TV (that is directly connected to the Genie HR 34) but not on my 27″ HD (connected to a Genie Mini) in our bedroom.

#17. The installer who was a nice enough guy (#10) though he actually commented about my Philips ‘Sound Bar’, and we spoke about audio via HDMI, did NOT set the Genie audio option to Dolby 5.1 though, of course, I have Dolby 5.1 on my Sound Bar — which is what delivers all my audio.

#18. No sound last night on Channel 203!

#19. DirecTV, on Saturday, less than a day after the installation, tried to charge me $5 to speak to an operator!

#20. I found a big, long bolt, on my driveway yesterday, where the DirecTV installer had parked his unmarked, open truck, this bolt obviously having fallen off that truck — the bolt right where it could have got embedded in the wheels of one of our vehicles necessitating a tire repair.


I filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam on Saturday, June 22, 2013.

Reasons 11 To 15 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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by
Anura Guruge


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#11. Frigging PIP has disappeared from the ‘info’ bar. So NO PIP again. Did I tell you that I really, really, really despise DirecTV?

#12. I get my first bill, in my e-mail, 6 hours AFTER they charge my credit-card. So they first charge my credit card, then send me a bill. Nice.

#13. Other than the Super Bowl we don’t watch ‘Football’ (just don’t have the time). I have now tried 3 times, by phone, to cancel my ‘NHL Sunday Ticket‘ BUT they won’t let me!

#14. Though I have told them TWICE that I don’t want it, my bill (#11) informs me that they will be charging me $7.99 for a protection plan next month!

#15. The installer who was a nice enough guy (#10), and said that he had worked for DirecTV for 14 years, set my bedroom ‘Genie Mini‘ just for 480p, though the TV is 720p, and when I asked him said that it would automatically adjust. It didn’t BECAUSE he did not have the settings at ‘Native’ or have the 720p box ticked! Pretty poor.


Hate DirecTV

I am not the only one who hates DirecTV. There is a Facebook page. Deanna signed up and started reposting these posts. You should signup too.


I have just filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam.

Reasons 1 To 10 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#1. They palmed me off with an older, now discontinued model HR 34 Genie DVR though they are charging me $25/month for ‘Advanced Receiver‘ and I should have got the new HR 44 which DirecTV cut0ver to in April 2013.

#2. PIP did not work. Had to make a 90 minute call and reboot system to get PIP to finally work.

#3. They installed a used, scratched, paint splattered ‘Internet connect‘ box which the installer found under the front seat of his unmarked, open truck.

#4. The coax cable that the installer fabricated to connect their ‘power box’ to the Genie had an intermittent fault in it and I had to replace the coax 40 minutes after he left.

#5. I still can’t get any TV Apps.

# 6. As with PIP took me a call and ‘hours’ on the phone to get YouTube to work. But, no sound. Appears others have the same problem.

#7. DirecTV tried to automatically bill me for $7.99/month for a Protection Plan when I NEVER ordered one and don’t plan to get one.

#8.NewsMix‘, Channel 352, that is featured in the booklet that they gave me, and a feature perfect for a news junkie like me, was discontinued in November 2012.

#9. 6 hours after installation they billed $45.99 to my credit card though they still haven’t generated a bill for me!

#10. Installer calls me up at 11:15 am, when the appointment was between 8 am to noon, and starts shouting at me that my street is not on (his) GPS, that he is LOST and is somewhere in the woods.



I have just filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam.

Had DirecTV Installed Yesterday. Not 100% Happy. Gave Me An OLD HR34 ‘Genie’ vs. HR 44 I Should Have Got.

Anura Guruge, June 8, 2013.

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by Anura Guruge


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WelcomeDirecTv


I am NOT happy.

There were some good bits BUT I am not happy.

My appointment was to be between 8 to noon. Got 4 calls — the last 2 said the tech would be late. Then I got a call from the Tech. He said he was LOST! Couldn’t tell me where he was. Said he was in the woods. But he got here at 11:33. He was decent enough.

Came in an open truck NOT a single decal or sign saying DirecTV. But, said he had worked for DirecTV for 14 years.

The installation was as simple as could be. I already had all the wiring from DISH. So all he had to do was install his dish and unhook the coaxes going from the DISH equipment and tap into that.

Though he claimed he had worked for DirecTV for 14 years I later found out that he didn’t even know how to set my TV’s to the proper resolution! I had to reset those.

PIP wasn’t working, neither was YouTube.

Got those working after a 90 phone call today. Still can’t get sound on YouTube. I gather that is a common problem. Had to reset the Genie to get PIP and YouTube.

Not good.

I am bummed. These guys are WAY WAY worse than DISH!

They have already billed me WITHOUT sending me a statement.

I am not happy.