Tag Archives: Call Back

Huston Flood Victims Calling 911 — ‘Stay On Line’ Is NOT The Greatest Advice.

by Anura Guruge



I just listened to the Press Conference by Houston officials, including the Mayor, on their ongoing flood recovery plans.

They are RIGHTLY very proud that they have got their 911 ‘Call Waiting’ queue down from 150 yesterday to 10 today. That means that if you call Houston 911 today there is always likely to be 10 calls ahead of you. Most of us know what this is about from calling cable companies, GoDaddy or some credit card companies.

Telling them to please ‘Stay on the Line’ and not hang-up is NOT the greatest advice.

Why? Cell phone battery life.

In any kind of disaster, hurricanes/tornadoes/floods chief among them keeping cell phones charged is a MAJOR problem.

‘Staying on the Line’ will drain batteries quicker.

They really should have a CALL BACK system. I have noticed, with GLEE, that more and more companies have instituted this. You call and they promise to call you back — and most do. That works and is better than staying on line.

911 systems should really look into this.


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by Anura Guruge

Amazon Sends Us 3 ‘Barbie Collector 2015 Holiday Dolls’ That We Did NOT Order!

.Anura Guruge December 2014 thumbnail
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by Anura Guruge


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Click to ENLARGE. Three (3) “Barbie Collector 2015 Holiday Dolls” and two vials of concentrated ‘perfume’. In the box they arrived in.


barbiemistake

Amazon listing, from a few minutes ago, for the Barbie. Yes, there is a non-holiday one for $25. But we got the Holiday ones as you can see from the box. Search on “Barbie Collector 2015 Holiday Doll” on Amazon for listing. Click to ENLARGE.


I won’t deny it. We do a LOT of our shopping, online, on Amazon. We have Prime and as such there is no shipping. So it is more convenient than driving to Walmart in Rochester or Concord.

On average, year round, we probably get one Amazon shipment a week, but most of the time we get 2, 3, 4 or 5 deliveries a week! We are BEST of friends with our UPS driver. Now that it is Christmas, and given that I do 100% of all my Christmas shopping online (and I have a LOT of shopping to do), we had 5 LARGE boxes delivered by UPS (and two small ones by USPS). [[Oh. I do own Amazon shares. SMILE. So in away I don’t mind spending at Amazon. SMILE.]

I was EXPECTING 4 large boxes BUT not a 5th. Plus I check my Amazon orders, each ‘morning’ (around 1 am before I go to bed), to see what is being delivered that day. The 5th box was also badly taped. I opened it. You see the picture above.

Deanna was there. I was a bit taken back. I had NOT ordered these Barbies. Neither had Deanna. Yes, Deanna and the kids (who all know my Amazon password) put items in my shopping cart and I just order them. But I had NOT ordered these Barbies. We thought it might have been one of the kids — though they would have to have done it through one of our accounts AND this box was CLEARLY addressed to me. We also KNEW that it could NOT have been a present (say from Teischan’s brother) BECAUSE nobody would send 3 of the SAME Barbie (not even my son).

Then came the FEAR that we had been scammed. Ran upstairs and checked all the important credit cards and my Amazon order record again. NADA.

‘Called up’ (well they called me per the ‘Call Back’ feature) Amazon at the Call Center in Manila, Philippines. Got a young man who was quite good. THE ONLY identification on the box was the UPS Tracking Number. So that was all we could go by. I tracked it on UPS as did he.

We were on the phone for 40 minutes with two holds.

Amazon HAD NO RECORD, whatsoever, of this shipment!

It was eventually determined that an UPS Shipping Label created for one of my other boxes had been put on this box. OK.

But here is the crazy thing that even THEY couldn’t explain. The label was supposed to go on a box with an Ukulele for Devanee. I got the Ukulele — FINE — in one of the other 4 boxes.

Bottom line they TOLD ME to KEEP IT! Give it to charity. We had already figured out that that would be what happen. Deanna had Googled. Had happened to others and in EACH CASE Amazon had told them to keep the shipment. Not sure I like that as an Amazon shareholder. Whoever was expecting the dolls will get ANOTHER SHIPMENT — just late.

Well as the saying CLEARLY states: “Charity Begins At Home”. So we gave one Barbie to Teischan. She wasn’t that excited. She is into ‘expensive’ American Girl Doll dolls.

The other two DEFINITELY will go to good homes. I am happy.