Tag Archives: dental plans

“Delta Dental” Has Such An Old Computer System That They Can’t Offer Online Enrollment!

by Anura Guruge

Given that they have a monopoly in most of the states they operate in, they do not feel a need to be competitive or compelling. The goal is to make as much profits as possible and use it as executive compensation. It appears that they have not bothered to update their IT system in years. They try and do as much as possible the 1970s-way using paper.

Pretty shocking and sad. But, they are the ONLY game in town.

Now that I have, after spending over 9 hours this month and over 11 phone calls, given up trying to get insurance via healthcare.gov I tried to get dental insurance from Delta Dental directly. They were not very helpful. If anything they were downright uncooperative and unhelpful. They didn’t care if they got my business or not.

What a country. What a system. Totally hostage to these big insurance monopolies.

Just wanted to give you a heads up.

Related posts:
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by Anura Guruge

Healthcare.gov, i.e., ‘Obamacare’ Website — 2017 — STILL A Frigging Disaster.

by Anura Guruge

Click to ENLARGE and stare at in amazement & anger.

I can’t tell you how frustrated, angry and crushed I am.

Since Friday, December 1, 2017, I have spent over 5 hours — including 3 phone calls that laster over 3 hours — trying to get DAMN coverage for 2018. I am willing to pay whatever. Just don’t care anymore. I just want this frigging system to stop torturing me and SOME of the CROOKS who provide telephone support to stop lying to me outright.

Yes, there are some OUTSTANDING and very caring people that you can sometimes get at their Call Center.

Well this morning I, alas, to my misfortune and cost, got an outright, lying-cheating bastard. It was a man, and by his accent, the way he talked and his vocabulary I will just say that he was not Asian, Hispanic or Caucasian. He CONNED me for 1 hour and 20 minutes. He would not let me be logged at the same time as him. After 80 minutes he told me that he got me the coverage — both health and dental. Told me the names of the plans and monthly premiums. Then he hung up. I immediately logged on. HE HAD LIED. He had lied through his f***ing, bloody teeth. He had duped me. He had NOT got me coverage. My application was left UNFINISHED.

I had to call again. This time got a LOVELY lady called ‘Sherri’. She was wonderful. I was on the line with her for an hour.

But, she admitted that she could NOT get me coverage.

Nothing wrong with my application or eligibility. System ERRORS. She had 3 people check my application. The system goes all the way to allowing me to pick plans … then CRASHES.

I hate this system.

Related posts:
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by Anura Guruge