Tag Archives: diagnostic test

Reasons 101 To 105 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#101. So this afternoon, for the first time, I lost my satellite signal because of inclement weather. I get a cryptic message along the lines ‘signal from Sat. 2 lost …’ press for more info. I do that. It did NOT tell me that I should look out of the window to see if the failure was due to bad weather! Nw I have been liberal in my use of accusing DirecTV of being stupid, but this takes the cake. The main reason I am going to lose my signal is because of cloud cover or snow on the dish. That DirecTV does not address this just proves my case that they are stupid.

#102. Of late, each time I change channels I get this annoying black message bar at the bottom of the screen to tell me that I can hit the record button to record that show. Yes, I fully appreciate by now that DirecTV is targeted at the ‘technologically unsophisticated‘ would get this message after they have seen it 500 times, PLUS it isn’t that profound. To record a show you hit the record button. Most DirecTV customers should be able to work this out after 3 weeks. The bloody bar is annoying because it obscures the news ticker on Channel 202. So today I missed an item and had to rewind the damn thing to read it.

#103. Decided to download the DirecTV android APP on to out two (2) Google Nexus 7 pads. So I go to the Google Play APP store. There are 2 DirecTV apps and one for DirecTV Genie. Of the two DirecTV apps, one says ‘tablet’. That is what we have. An Android tablet — the quintessential Android tablet at that, made for Google and running the latest Android OS. So I go to download the tablet app. Says the Google Next 7 is not supported! Ah! Yes, I could down load the other (phone) APP. Stupid.

#104. The LIVE TV guide in the DirecTV App (#103) does not show you the channel numbers. Just the names of the show. I need channel numbers. Plus I can’t find the movie channels on the LIVE TV part! Not good. The usual DirecTV stupidity and incompetence.

#105. So far, and I have only spent a few minutes playing with it,  the MOVIE section of DirecTV App (#103 & #104) only appears to show me pay-for-view movies. I am sure I haven’t found the others. But it shouldn’t be that hard.


Reasons 96 To 100 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#96. The erratic volume levels that I mentioned in #46 drive me nuts. I had been watching a recorded documentary: “The King’s Speech: Revealed”. I don’t think it was HD. Downstairs on the Genie, with my Philips Dolby sound bar, the volume was ‘OK’, probably because I had it cranked up high. Yesterday morning I wanted to finish watching it upstairs via the Genie Mini and the 27″ Philips HD TV. There was hardly any volume. I had to crank up the TV’s volume to MAX to be able to hear anything!

#97. By coincidence had another volume event downstairs last night. We had been watching “New Year’s Eve” (which was quite good). It was in HD and I had the volume to a level that was comfortable. When the movie was done, I hit stop … and that brought up CNN. The CNN volume (also in HD) was at least twice as loud! I had to scramble for the audio remote to turn down the volume before it woke up the neighbours.

#98. By happenchance I happened to see a DirecTV information clip (and I am not sure how it came up) on how to set the FAVORITES. It is by no way intuitive. No wonder I had struggled to set it up. It really would have been nice if DirecTV gave you a small printed booklet with how to setup all these functions.

#99. Both remotes are possessed. Typically when we go down to watch TV I am a few minutes ahead of Deanna and I turn on the TV & Genie while Deanna settles down. Last night she was already seated next to me when I turned on the TV & Genie. And this was to be a 4-minute wait event. She could not believe it. I showed her how all the buttons were dead. She was amazed. Then about 4 minutes into it everything starts working.

#100. The upstairs remote, for the Genie Mini, is definitely on the blink. More often than not I have to hit a button TWICE before it does anything. Just a few minutes ago, when I tried to turn it off … the volume bar came up, as if I had hit the volume button rather than OFF! Second time — it worked. Very annoying.


Reasons 91 To 95 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#91. The ‘LIST’ (i.e., list of recorded programs) does NOT have an option where with one click I can check what I have scheduled to be recorded. That is so, so stupid — but so, so DirecTV in that I am now more convinced than ever that DirecTV is targeted at technologically unsophisticated users. On DISH you had the ‘Scheduled’ button right there. I want to see both — what is already recorded and what is in the queue to be recorded. To get to the ‘To Do List’ requires about 5 other clicks. Stupid.

#92. Yesterday I discovered the second ‘only half recorded’ movie. Not good. So had to delete it and schedule it to be taped again.

#93. Monday night while I was browsing SHOWTIME on Demand I suddenly get a message saying my Internet connection was down. Now I had been checkin HBO on Demand and STARZ on Demand previously. So basically it lost the Wi-Fi connection in mid-stream. It took me close to 30 minutes to reestablish the connection! Wow. Wow. Wow. It should just reconnect automatically — but this is DirecTV, the domain of the brain dead.

#94. So after I establish the Wi-Fi connection, out of curiosity I run the diagnostic tests. It says that 2 tests failed. The first error message is that it could not establish a dial-up connection. I kid you not. Could not establish a dial-up connection. I am so f*ing glad that it couldn’t. I don’t have a bloody dial-up connection. QED. DirecTV is meant for the technologically crippled.

#95. So, #94 above, while it says that my Interest connection test failed, I hit the dash key, yes, the dash key … “-” … which is supposed to be the way to quickly check Internet connection and it says that I have an Internet connection. Again, ditto. Stupid. Stupid. Stupid. But, to make sure I selected OnDemand. No problem. I got a list of movies. This is like a bloody joke. DirecTV is so stupid.