Tag Archives: FrontPage

After A Long Hiatus Some Well Earned PRAISE For GoDaddy!

by Anura Guruge


Click to ENLARGE.


Click to ENLARGE.


GoDaddy & I go back a long time, a very long time — 22-years or more.

GoDaddy of OLD was a GREAT, incredibly customer-focused company. GoDaddy & I, in the 1990s, grew up together when it came to the Web. We were both new and we learned together. — helping each other. I kid you not. I started using their Web hosting with Microsoft ‘FrontPage‘ and, truth be told, they didn’t have that many folks using ‘FrontPage’ at the time. There were issues BUT they worked with I to resolve them. Their support was outstanding. They had a group called the ‘Tiger Team’ that tackled the more complex problems. I dealt with them often. Yes, I had issues but GoDaddy always came through.

I was a HUGE fan and endorser of GoDaddy — with reason.

In 2013, the day Pope Benedict XVI announced his resignation my ‘popes-and-papacyWordPress Website, hosted at GoDaddy, got 160,000 hits in like 4-hours. It was NOT hosted for that level of traffic. Somebody from the GoDaddy CEO’s office stepped in, unasked, and took over ‘provisioning’ my Website. He made sure that my Website wuld cope with the spike without going down. As I said, he did this without me asking! That was support.

Then came bloody Blake Bloody Irving. He ruined GoDaddy! There is no other way to say it bluntly.

GoDaddy became customer hostile.

I moved all of my Web hosting away from GoDaddy.

Just kept my OLD domain registrations and e-mails at GoDaddy.

And then LAST WEEK!


My e-mail (i.e., anu@wownh.com) has been hosted at GoDaddy for over 20-years. It gets renewed in late December. I am used to that. Over 20-years you get into the routine.

However, in 2017, I transitioned my e-mail, still at GoDaddy, to the Microsoft ‘Office 365 Professional’ e-mail and paid $400+ for that transfer (which they, to their credit, handled very well).

Well, early December I get the usual e-mail from GoDaddy saying my $119 AUTO-RENEWAL will be activated on December 28. I have e-mail, I have been paying this for years, so I just let it go.

But, just ahead of Christmas I had a few minutes to spare and thought I should check my GoDaddy account — which I no longer check that often.

I did.

I noticed I had TWO e-mails — a new one and an OLD and the $119/year was for my old. Hhmmm!

Strange.

Called support. IT WAS AN ERROR. They had NOT closed down my old.

They cancelled and that took out the AUTO RENEW.

But, I had paid $119 in 2017 & 2018 though I was NOT using the old e-mail.

It took a few e-mails and a second phone call, BUT GoDaddy, to their credit, refunded both amounts, on the FLY. They refunds were hitting PayPal while I was still on the phone.

I was impressed. I was pleased.

And I wanted to share that with you.

They did GOOD and I am happy to say so.

Happy New Year.


Related posts:
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by Anura Guruge

I Create A New Website For Teischan, Using Yola, In A Couple Of Hours …



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by
Anura Guruge


Related posts:
>> Screwing existing customers
>>
— Oct. 20, 2013.
>>
GoDaddy e-mail woes

>> — Sep. 24, 2013.
++++ Check CATEGORY ‘GoDaddy’ for other posts
—>>> (side bar)


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Click to access.


Remember 24-days ago I said I had it with GoDaddy screwing LOYAL existing customers like me?

In that post I also said I was going to look at template-based, cloud-publishing solutions so I can finally, after 12 years, get away from Microsoft FrontPage.

Having looked at Weebly, Wix and Yola I finally settled on Yola because their price was right (though you do get what you pay for).

For $4.17/month I can get 5 Websites — each with its own domain name (given that I already own these domains).

So for LESS THAN HALF what I pay a month to host ONE (1) Website I can publish and host FIVE (5). I am bit slow on the uptick but it only took me a few days to work out that it was a decent deal.

I spent a few minutes here and there, in my 3rd 11 pm to 1 am shift, looking through their tutorials.

Today at 2 pm I paid my monies (though I could have started with a free account) and started to build the above Website.

A few surprises. What I got was their most basic PAID service, bronze. So they kept on trying to get me to upgrade to Silver. That was annoying. Though they claim 24/7 Premium phone support — that appears to be pie in the sky! When you call it says ‘No Phone Support’! Nice.

I had to visit GoDaddy and edit DNS records — not something I enjoy doing since if you screw up you are in big trouble. Then you have to wait for the DNS records to be propagated.

But, by 4 pm I have a PUBLISHED, 3 page Website. It was quick and dirty. But, it was for a 7 year old. I just wanted it up since I first created this Website the NIGHT she was born. So she has had her own, working Website with pictures from the day she was born. I didn’t want to break that and I didn’t. Yes, I deleted the GoDaddy hosting BEFORE I updated the DNS record. I do know my way around. I have been creating Websites and teaching classes on Website design since 2002.

So, Yola?

It is OK. It is the lack of phone support that bugs me — after they claim all over the place that they do.

It is possible that they are in trouble.

Now that I have 4 other Websites available, in this package, I will dash a couple more off over the next few weeks.