Tag Archives: Garmin support

Garmin Vivoactive 3 — KNOWN Problem With Barometric Altimeter; I Was The 10th To Report!

by Anura Guruge


Click images to ENLARGE.


My 50-day old Garmin Vivoactive 3 being RETURNED
— via UPS — for good.

I am getting my money back.

I do NOT want another Vivoactive 3.


This was my 2nd. 1st last all of 15-days.

Click to ENLARGE.



Talked to Garmin Support.

Known problem. I was the 10th to report — on the VA 3.

No fix as yet. Engineering has it on their list.

Their recommendation:
The Garmin Fenix 5 is more robust.

Yes, at double the price.


I have had it with the Garmin Vivoactive 3.

Not getting another one.

Going through TWO (2) in 65-days is enough.

Not sure what to do.

My wrist, however, is NOT naked.

I had got the Samsung S3 Frontier (at Christmas) as a backup, as I had a nasty feeling that the VA 3 was not going to last the course.

So, why don’t I just stick with the S3. It is tad too big and doesn’t continuous Heart Rate monitoring — for a start.


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by Anura Guruge

Garmin Vivoactive 3 Barometric Altimeter Died After 48-Days! My 2nd Vivoactive 3. 1st DIED After 15-Days.

by Anura Guruge


Click images to ENLARGE. OK?





This is when I noticed. Saturday, January 27, 2018.

NO elevation on run. It is run with over 400′ elevation change.

So, same run. When altimeter was working …. after it failed.

Notice, in this graph the elevation is FLAT! Not right.


Today, Saturday, January 27, 2018, after my run — on course that I run at least twice a week — I noticed that there was NO elevation reading!

Strange.

Then I remembered that 2 nights earlier, on Thursday night, it had said I had hardly climbed any stairs. It was late, I was tired … I just let it go as a temporary glitch. The altimeter must have stopped working around then.

As of today, this Garmin Vivoactive 3 is ONLY 48-days old.

I had it delivered from ‘Heart Rate Monitors USA‘ on Saturday, December 9, 2017.

It was my 2nd Vivoactive 3.

First one died, totally, after just 15-days. ‘Heart Rate Monitors USA’, a class outfit, replaced it.

Now this one is not fully working. Elevation is important to I.

Yes, I have done everything.

  • I cleaned the sensor holes with compressed air.
       
  • I did a SOFT RESET.
       
  • I cycled power.
        
  • I turned off/turned on Altimeter auto-calibration multiple times.
       
  • I manually calibrated it.

I am at a loss. Don’t know what to do.

It is a Saturday. It had to be. Garmin & ‘Heart Rate Monitors USA’ are both closed.

Not sure I want another Vivocative 3.

Help?

I am so upset. So, distressed.

Bloody Garmin. And as of last week I became a Garmin shareholder.


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by Anura Guruge

Garmin Is Recommending A ‘Soft Reset’ For Unresponsive (Frozen) Vivoactive 3 Trackers.

by Anura Guruge


Click to ENLARGE and read here.


Got this on my Twitter account — with Garmin responding to my “Vivoactive 3 DIED” post from last Friday, December 1, 2017.

I went and checked the Vivoactive 3 “Owner’s Manual“. It is in their, on Page 19, under “Troubleshooting“. See below. Though it is called “Restarting” and NOT “Soft Reset”. I never got to that. I panicked.


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by Anura Guruge