by Anura Guruge
Yes, we did have a storm, a Nor’easter no less, BUT by our Central New Hampshire standards it wasn’t that a bigger of a deal. Yes, there was some ice, but it was minimal. We did NOT lose power and that alone tells its own story. The lights didn’t even flicker — once.
BUT, both MetroCast and TDS somehow managed to lose their Internet services, on and off, all day! Not funny.
Woke up this morning, at 8:40am (which is par for the course), to be informed that BOTH our Internet feeds were down. That irks me. I pay for BOTH MetroCast and TDS Internet services for redundancy — to have one up if the other is down. Well, they were both down.
I called up MetroCast and as ever they were very courteous and told me at once that it was a known problem and that they had crews working on it. MetroCast was back up around 9:30am. Was I glad.
TDS was still down. Around 10am I called them. What a DIFFERENCE. They had NO CLUE. I was on the line with them for over 20 minutes and they claimed that they were NOT aware of any problems in my area. They then scheduled for SERVICE CALL to happen between 2pm to 5pm — today! What a joke.
The TDS service came up around 1:30pm. Suffice to say no Technician showed up. The Service Call was another TDS lie. They like to do that.
MetroCast Internet, offering 150/160Mbps, did fine all day. Then it went down AGAIN around 5:30pm! YIKES.
TDS was up so we were not dead in the water.
Called up MetroCast again. Again very polite, very apologetic. Told me, quite quickly, that yet again it was a known problem. A fibre cable had been cut! I would NOT put that past TDS. Again I was assured that a crew had already been dispatched to splice the cable.
MetroCast was up in about 30 minutes. So that was good.
But, all in all, TDS was down for longer and I, as is now the new norm, got dreadful service from TDS!
Kind of ironic. Given that I have had TDS/Union Tel. Internet service at this house for 10 years, TDS is rather anxious for me to get TDS TV. Yes, of course, I would love to have 1 Gigabit Internet. I can afford it. The cost, at $225/month, is not an issue. It is TDS’ damn reliability or lack thereof. Plus their appalling service.
No point having 1 Gigabit if it is down to 0 Mbps more often than not. Plus, with TDS TV, if I lose Internet, like today, there is a 95% that I will lose all TV too! Not good. I actually had a call from a TDS salesman just yesterday! I told him, without having any idea as to what today would hold, that I worry that TDS would not be reliable. BINGO.
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by Anura Guruge