by Anura Guruge
>> System lies … — Dec. 20, 2013.
>> Finally completed …
>>— Dec. 19, 2013.
>> Still not working — Nov. 4, 2013.
>> I contact Senator Kelly Ayotte
>> re. Obamacare — Oct. 2, 2013.
++++ Search ‘healthcare’ for my woes with that damn Website >>>>
I had just about given up and was going to pay the $200 fine for not having insurance in 2014. Deanna was, however, not happy with that since she knows that she is the one that will be left holding the can when I do have this heart attack that each and every doctor tells me that I am long overdue for.
As I documented, after 9 applications, 26 phone calls and over 14 hours (starting Sept. 16 with pre-registration) I finally managed to complete AN application on healtcare.gov on Thursday, December 19, 2013.
But, the system lies. When it says ‘complete’ it doesn’t mean complete. There are other steps you have to YET PERFORM. In my case, if found out more or less by accident, that I still have to upload proof of income [i.e., 2012 Tax Return] and valid immigration status [i.e., scan of valid Green Card]. I, of course, had both. I had already sent two copies of the scanned Green Card image, front and back, by mail to the processing center. But uploading wasn’t a problem once I found out that they wanted these two things uploaded. Did that December 20, 2013.
Then, my healthcare.gov account was basically LOCKED. I couldn’t do anything more.
There was no point trying to do anything over the weekend and I knew that Monday, December 23, the supposed deadline day, would be crazy.
So, I waited until 2pm on Tuesday, December 24 — Christmas Eve.
Made another call to the Call Center. My 27th. This time I got a lovely lady. She said that she would not get off the line till I was enrolled!
She checked my account. She said I was fully processed BUT that the system was not working and my information was NOT BEING sent to Anthem or Delta Dental. She apologized. I was on the phone with her for 50 minutes. In the end she pulled up two ENROLLMENT NUMBERS and said that these were my two numbers BUT she can’t tell, because the system was not working, which one was for Anthem and which one was for Delta Dental. She begged me to call Anthem and Delta Dental and make my first payment so that I would be covered as of January 1.
Then it was Christmas.
I wasn’t going to call December 26 because I knew it would be crazy. But, that afternoon I got a letter from Delta Dental, sans an membership number, that said I was enrolled! That was promising.
Yesterday, Friday, I called Anthem. Was on hold for 40 minutes. Then another lovely lady answered the phone. Don’t know why, must be my age, she and the lady from the Call Center on Christmas Eve and even the lady from Delta Dental called me, right through the calls, ‘Dear’! I must sound old and doddery. At least I wasn’t crying.
She found me on the system. Miracles do happen. I paid by credit card. I have no membership id nor anything else. Just this e-mail confirmation.
Click to ENLARGE.
Called up and paid Delta Dental too. I really don’t need dental insurance. But, screw it. It was easier to get bloody insurance than decline it.
So that is where I stand. In theory I am covered, without a gap, starting January 1, 2014. So, now it doesn’t matter if I keel over with that heart attack as they say I will.
So it took, in total, 4 more calls and about another 2.5 hours.