Tag Archives: HR34

Reasons 51 To 55 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#51. The Genie does NOT tell you that you already have a ‘program’ recorded when you go to record it again. I discovered this to my cost last night. I programmed it to record a movie. A few minutes later when I was going through my recorded list I found that I had, indeed, recorded that movie last week. But, it was still in my queue to be recorded again. The DISH DVR ignored just duplicate efforts.

#52. I still can’t work out how to immediately get to ‘LIVE TV’ if I rewind a program and then want to jump right back to what is currently showing. DISH had a ‘watch live’ button.

#53. The Genie remote has yellow, green and blue buttons that do not seem to do anything — and as such is just taking up space on the remote.

#54. I got another annoying e-mail this morning ‘Welcoming me to DirecTV’ and telling me to call if I have any problem — albeit with no mention that they might try to charge me $5 to fix their problems.

#55. Since I don’t want to get whacked with a $5 charge I e-mailed DirecTV this morning telling them my remote doesn’t work. Nothing back from them as yet.


Reasons 46 To 50 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#46. The Genie HR-34 definitely has issues with sound, the huge fluctuations in volume, from program to program, is beyond insane.

#47. DirecTV has stuck a stupid ‘IEDA’ channel, that just appears to run (rather tame) bra-fitting infomercials, in between the two History channels — which is very annoying and stupid on the part of DirecTV.

#48. DirecTV has added a ‘Wimbledon mix‘ channel, close to CNN on 202 — but when I accessed it yesterday evening it said that there was no programming on it!

#49. I have definitely come to the conclusion that the Genie HR-34 was not beta-tested (i.e., tested by customers) prior to it being sold to suckers like me — what I seem to be doing is beta-testing this incredibly poorly designed and implemented box, for free, for DirecTV. Do NOT, I stress, DO NOT, get the Genie. It is an untested box with lots of technical bugs.

#50. ‘The Tips & Tricks’ brochure that I got with the Genie HR-34 (albeit with the cover ripped off by the installer) is way out-of-date and appears to refer to a prior machine!


Reasons 16 To 20 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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I set up a Countdown Clock because I can’t wait to CANCEL my DirecTV account.
I am on a 2 year contract.

Clock at the bottom of the sidebar >>>>.

Clock at the bottom of the sidebar >>>>.


#16. I now have PIP on my main 47″ TV (that is directly connected to the Genie HR 34) but not on my 27″ HD (connected to a Genie Mini) in our bedroom.

#17. The installer who was a nice enough guy (#10) though he actually commented about my Philips ‘Sound Bar’, and we spoke about audio via HDMI, did NOT set the Genie audio option to Dolby 5.1 though, of course, I have Dolby 5.1 on my Sound Bar — which is what delivers all my audio.

#18. No sound last night on Channel 203!

#19. DirecTV, on Saturday, less than a day after the installation, tried to charge me $5 to speak to an operator!

#20. I found a big, long bolt, on my driveway yesterday, where the DirecTV installer had parked his unmarked, open truck, this bolt obviously having fallen off that truck — the bolt right where it could have got embedded in the wheels of one of our vehicles necessitating a tire repair.


I filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam on Saturday, June 22, 2013.

Reasons 11 To 15 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#11. Frigging PIP has disappeared from the ‘info’ bar. So NO PIP again. Did I tell you that I really, really, really despise DirecTV?

#12. I get my first bill, in my e-mail, 6 hours AFTER they charge my credit-card. So they first charge my credit card, then send me a bill. Nice.

#13. Other than the Super Bowl we don’t watch ‘Football’ (just don’t have the time). I have now tried 3 times, by phone, to cancel my ‘NHL Sunday Ticket‘ BUT they won’t let me!

#14. Though I have told them TWICE that I don’t want it, my bill (#11) informs me that they will be charging me $7.99 for a protection plan next month!

#15. The installer who was a nice enough guy (#10), and said that he had worked for DirecTV for 14 years, set my bedroom ‘Genie Mini‘ just for 480p, though the TV is 720p, and when I asked him said that it would automatically adjust. It didn’t BECAUSE he did not have the settings at ‘Native’ or have the 720p box ticked! Pretty poor.


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I am not the only one who hates DirecTV. There is a Facebook page. Deanna signed up and started reposting these posts. You should signup too.


I have just filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam.

Reasons 1 To 10 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#1. They palmed me off with an older, now discontinued model HR 34 Genie DVR though they are charging me $25/month for ‘Advanced Receiver‘ and I should have got the new HR 44 which DirecTV cut0ver to in April 2013.

#2. PIP did not work. Had to make a 90 minute call and reboot system to get PIP to finally work.

#3. They installed a used, scratched, paint splattered ‘Internet connect‘ box which the installer found under the front seat of his unmarked, open truck.

#4. The coax cable that the installer fabricated to connect their ‘power box’ to the Genie had an intermittent fault in it and I had to replace the coax 40 minutes after he left.

#5. I still can’t get any TV Apps.

# 6. As with PIP took me a call and ‘hours’ on the phone to get YouTube to work. But, no sound. Appears others have the same problem.

#7. DirecTV tried to automatically bill me for $7.99/month for a Protection Plan when I NEVER ordered one and don’t plan to get one.

#8.NewsMix‘, Channel 352, that is featured in the booklet that they gave me, and a feature perfect for a news junkie like me, was discontinued in November 2012.

#9. 6 hours after installation they billed $45.99 to my credit card though they still haven’t generated a bill for me!

#10. Installer calls me up at 11:15 am, when the appointment was between 8 am to noon, and starts shouting at me that my street is not on (his) GPS, that he is LOST and is somewhere in the woods.



I have just filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam.

Had DirecTV Installed Yesterday. Not 100% Happy. Gave Me An OLD HR34 ‘Genie’ vs. HR 44 I Should Have Got.

Anura Guruge, June 8, 2013.

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by Anura Guruge


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WelcomeDirecTv


I am NOT happy.

There were some good bits BUT I am not happy.

My appointment was to be between 8 to noon. Got 4 calls — the last 2 said the tech would be late. Then I got a call from the Tech. He said he was LOST! Couldn’t tell me where he was. Said he was in the woods. But he got here at 11:33. He was decent enough.

Came in an open truck NOT a single decal or sign saying DirecTV. But, said he had worked for DirecTV for 14 years.

The installation was as simple as could be. I already had all the wiring from DISH. So all he had to do was install his dish and unhook the coaxes going from the DISH equipment and tap into that.

Though he claimed he had worked for DirecTV for 14 years I later found out that he didn’t even know how to set my TV’s to the proper resolution! I had to reset those.

PIP wasn’t working, neither was YouTube.

Got those working after a 90 phone call today. Still can’t get sound on YouTube. I gather that is a common problem. Had to reset the Genie to get PIP and YouTube.

Not good.

I am bummed. These guys are WAY WAY worse than DISH!

They have already billed me WITHOUT sending me a statement.

I am not happy.