I had to call Citibank today to initiate car rental insurance claim — a first for me in 40 years of renting cars.
Citi, as ever, were very courteous, to the point and helpful.
So we go through the usual verification/authentication steps. It automatically recognizes my home phone number and acknowledges that. Asks me for the ‘authentication phrase‘ (kind of a long PIN). Did all that. Get an operator.
Asks me if they can record me saying my name (in my rather strange accent) so that they can use it to authenticate future calls by me. I was ‘OK’ with it. To be fair they are trying to protect MY account.
It is sad though, all the new steps that are being taken because of rampant credit card fraud. Cameta Camera, as I ranted a couple of days ago, now double checks credit cards with the company prior to processing the order.
Citi keeping a voice recording for voice identification. What next. DNA?
Related posts: ++++ Search on ‘credit cards’ for many other related postsfrom past years >>>>
Not sure how many of you Granite Staters are aware of this. I have, because I tend to keep an eye on such matters, known about this for at least 4 years.
It can become a REAL ISSUE if you fly from commercial airports. Basically after June 2016 our current NH licenses will CEASE to be accepted as adequate federal identification. That could be very inconvenient. I, luckily, have two other forms of ID that will work BUT I would rather not carry those around.
Yes, I will be following this closely and, yes, will keep you appraised.
Airplanes is yet another of my very long list of interests, albeit one fairly high up on that list. I was going to be an aeronautical engineer before I was told, in 1969, that there were this new fangled things called ‘computers‘ that were the wave of the future. Plus, I have spent a fair amount of my life on planes. During 1985 & 1986, I must have spent 35% of my life on planes since I was in the top 2% of frequent fliers on both American and United. During 1992 to 1999, I must have spent 20% of my life on planes. I used to know my planes real, real well. These days, at most, we fly once a year. But, I still look up in the sky, like a little boy, when I hear a plane.
So when I saw this quiz I wasn’t sure how well I would do. I was amazed. I got 90%; just one wrong in the 10 I was asked to identify. I call that residual knowledge, stuff that your brain absorbs and holds on in the hope that it might someday be useful.
If you like planes or spend a lot of time in them try the quiz. It is fun. Also lets you appreciate how similar Boeing and Airbus designs are; now acknowledged as proof of how form always has to follow function.
Click to access airline identification quiz at ‘OpenNav’. No signup. No catches. In-and-out.