.by Anura Guruge
Kudos and thanks for Alton School Board Member,
for helping me pursue this issue.
Thank you for Lynn Whitehouse of ACS
who called me this morning
and patiently explaining how the system works.
Lynn is always good.
Thanks to Lynn I now know that ACS make a distinction between ‘emergencies‘ and closing/delays. That makes all the difference.
‘Emergencies’, which could include notification of the cancellation of afternoon, after-school programs, result in phone calls going out to ALL listed phone numbers — plus e-mail. That would explain why this Monday we got 3 phone calls and two e-mails.
School cancellations and delays don’t count as emergencies. So only ONE call per family is made; to the phone number they have at the top of the list. So, that explains why the cell phones didn’t ring yesterday.
But, here is the issue. Deanna, who stays on top of this stuff, was NOT aware that delays/cancellations ONLY go to one phone numbers. She also assures me that others had the same problem yesterday.
So, here is the ISSUE as I see it now, thanks to Lynn.
Parents need to know that delays/cancellations ONLY go to one phone number — and THEY need to make sure it is the right one.
With luck, Deanna with her magic on Facebook, will determine how many other mothers knew of this little wrinkle. It is pretty clear to me. I had our list juggled around so that Deanna’s cell is now at the top of the list.
So, just a heads up.
Again, many thanks to Steve and Lynn.