Tag Archives: ITT Business Systems

‘Georges Duboeuf’, The Provisioner Of My Beloved ‘Beaujolais Nouveau’, Has Passed On (Aged 89) — I Salute Him.

by Anura Guruge


Click image for the BBC original.


Click to access my review from a few days ago.



Given that I grew up and came of age in Britain, in the 1970s, I have known of ‘Beaujolais Nouveau‘ all my adult life. I, a lover of all forms of Beaujolais (Beaujolais Fleurie in particular), started celebrating ‘Beaujolais Nouveau Day‘, i.e., Third Thursday of November, in Britain, with gusto, around 1980. Soon I was hosting a ‘Beaujolais Nouveau Day’ party, in a London restaurant — when I was the Customer Support Manager for ITT Business Systems (UK).

I carried over the tradition to the U.S.

In the U.K. you were not restricted to ‘Beaujolais Nouveau’ just from ‘Georges Duboeuf’. You could get many different bottlings.

Not so in the U.S. — at least up here in New Hampshire. It is all from ‘Georges Duboeuf’. That is OK.

Over the years I have got used to getting my Nouveau from ‘Georges Duboeuf’ and doing my review.

I am sorry to see Georges passing. He had to have been a good and great man.

I salute him and as he would want me to, I say ‘Cheers’ holding up a glass of red.


Related posts:
Check Category ‘Beaujolais Nouveau’.


by Anura Guruge

MetroCast Down In Alton (NH) For 56-Hours Following Blizzard Of 2017.

by Anura Guruge


I write this as one:

  1. Who regularly SINGS the praises of the MetroCast high speed Internet service; viz., Example 1Example 2 & Example 3.

  2. Who has been a MetroCast customer for 20 years.

  3.  Who was the ‘Customer Support Manager’ for ITT Business Systems (UK) & Northern Telecom Business Systems (UK).

  4.  One who in February 2015 filed a BBB Complaint against MetroCast — and prevailed.


Yes, we understand that the storm was disruptive and wreaked havoc.

My gripe is the LACK of communications and the sheer disregard for customer relations & the POOR lack of redundancy in network design.




That the Call Center was down for that long is not acceptable.

That it took SO LONG before they started posting updates on Facebook was not acceptable.

That the Facebook updates, to begin with, were so sporadic was unacceptable.

That the Facebook updates did NOT reflect reality and was indeed FAKE NEWS was unacceptable. I had firsthand experience of this. I finally managed to speak to a MetroCast rep. at 11:57pm on Thursday night; March 16, 2017. As usual he was VERY NICE. I told him that the latest Facebook update was saying that the Alton node had been activated. He told me, point blank, that that was NOT THE CASE! And the Facebook update had been made at least 30 minutes earlier.

Yes, I had my service back, at full bore (i.e., 150/160Mbps), 14 minutes later! Coincidence.

Not sure how many of YOU remember. BUT we had a similar MetroCast flap in February 2015.

MetroCast was NOT UPFRONT with us on that.

I ranted and railed … and filed a BBB complaint.

I know that heads rolled!

Not sure whether a VP should be held responsible for this. But, IF I was MetroCast NH’s Customer Support Manager I would have handed in my resignation this morning.

I am glad that I have my 150Mbps back.

I was NEVER without Internet — thanks to TDS.

I have BETTER REDUNDANCY at my house than MetroCast has in their network.

I have a separate 15Mbps TDS Internet connection just in case!

I am, as of right now, going ahead and getting a load-balancing router and UPGRADING TDS … {SMILE}



Related posts:
>> Search on ‘TDS’ & ‘MetroCast’ >>>>


by Anura Guruge