Tag Archives: keep you waiting

Pembroke Animal Hospital: Pretty Impressive. In-And-Out. Was Costly, But Probably The Norm.

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by
Anura Guruge


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The Alton Vets … — Jan. 31, 2013.



Dr. Christina Murdock grew up in Litchfield, NH. She graduated from Colorado State University in 2007. She practices large and small animal medicine with a focus on soft tissue surgery, internal medicine and small ruminants. Her four legged family includes a greyhound named Yellow, an Italian greyhound named Leo, a minx cat named Rocky and a calico cat named Phoebe.

After I stormed out, in high high dudgeon, from the Alton Vets, on January 31, stating ‘never coming back here again‘, we had to find a new vet.

I had heard about Pembroke, I think from the farm/stable, ‘ClearView‘ in Barnstead where Devanee took horse riding lessons for awhile. Deanna checked it out on Facebook. All she heard was glowing praise. Number of folks we knew in Alton appeared to be using them.

Deanna called up and enrolled with them. Then she sent a letter to the vets at Alton asking for the records to be sent to Pembroke. To their credit they did that promptly.

We had our first appointment today. It is on the far side of Concord. Not hard to get to. I think it took us 35 minutes. We got there just before 11:10 am, for a 11:15 appointment.

Here is the AMAZING thing, we were out of there, in the van, both Goldens having got their shots, a total of 7, and both having blood drawn for flea-borne disease testing (at $45 a pop). 30 minutes, in-and-out! At Alton we will still be twiddling our thumbs in the waiting room.

Not sure whether we got preferential, atypical service because it was our first visit and they wanted to create a good impression. They seem slick enough and very friendly.

We saw Dr. Christina Murdock. She is young and obviously loves dogs. She kissed ours on their heads. I was impressed. Good kennel side manners, I guess.

I was kind of shell shocked by the bill, but Deanna assures me that it is par for course — though it sure sounds like an expensive course to me. 7 shots, $90 for tests (that I was not that keen on though I relented). It came to $293 or $294. I know keeping two Goldens is an expensive hobby, but how do people manage to pay vets bills like this?

But, we were happy with the service. If we factor in the minimum one hour we are usually kept waiting at Alton, time wise this was not bad. We had to go to Concord anyway. Nice day. Got a few things done.

I Just Stormed Out Of The Alton Vets. Never Going Back There Again! My Time Is Valuable TOO.

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by
Anura Guruge


We had a 11:30 appointment to get some shots for Maya.

We got there on time. There were two people ahead of us, which is par for the course. When we checked in, and I think we know the receptionist, there was no mention of any delays.

Noon comes along. There is still one person ahead of us. In between I had sprinted to the library and back to get a paper.

12:05 comes along. Still nothing. Yes, you can see him levitating around.

That was it. This has happened before and OF COURSE all doctors and other professionals like to play this waiting game. Yes, it is part of their ‘I am so much more important than you’ game.

Well screw that. The Alton vet does this all the time — at least in our case, and I fully appreciate that I am at the very bottom of the Totem Pole around here.

Don’t give me any mitigation like ‘oh, he has to deal with emergencies‘. We have had emergencies including a dying puppy. We were told when we could come in, and all of that around the 3 hour daily siesta he takes. And, that, of course is his prerogative. [They have our phone numbers. They could have called us. No. He thinks he has right, which he very well might.]

All I can do is to stop going there. Which is what I am going to do. Yes, I know he doesn’t need my business. I am small potatoes and he is richer than God. I know all of that. I even know that he studied at the Vatican.

Yes, I also know that it takes forever to be a vet and that they are one of the most qualified of professionals. I am happy for them. Congratulations. Maybe they should take a refresher course in humility.

OK. I now feel better. Deanna is not happy that I stormed out. She is much more patient, as you would expect, being married to me. But, time is my thing. Wasting time physically hurts me! Yes, of course, my problem. But, my stomach starts going into very painful knots when I feel that I am wasting my time. Which is why I sprinted, and I did sprint for a change, to go and get a paper. At least if I am reading I don’t feel so bad.