by Anura Guruge
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Thank YOU. Thank YOU. Thank YOU.
As the Mark Twain saying goes: “Do the right thing. It will gratify some people and astonish the rest“.
Well, this very gracious act by the “Penna Turnpike” BOTH gratified and astonished me.
What did they do. They sent me a check for $36.85 — a REFUND for the $39.90 I was charged, on May 18, 2015, at the ‘Delaware River Bridge’ toll plaza for NOT having a ticket.
This $39.90 charge, at 1:15 pm was, miraculously, the ONLY mishap we suffered during our 3-day adventure in going by ‘car-c0ach-Amtrak-taxi-Coach-car-taxi-car‘ to Philadelphia to pick up our Jaguar XJ8 and drive it back. Given that we wondered around New York for 5 hours, walked at night in Philadelphia and drove 390 miles in a car that we didn’t know anything about, anything could have happened.
But, luckily, we only had one and only one setback. This $39.90 charge. And it happened within 30 minutes of us getting in the car. We were still getting used to the car when this toll collector insisted that I part with $39.90 BECAUSE I did not have a toll ticket. I understand. People must try to escape paying what they owe by claiming that they lost the ticket. In our case it was not about losing a ticket. We never got one. That is what upset me.
Here is the top part of the letter I wrote to them on May 25, 2015 — a week after the incident.
Well, my point was simple. There was NO machine or person handing out tickets. I am not that stupid that I would get on a Turnpike without a ticket.
Well, they did the RIGHT THING — and I am grateful. They charged me $3.05 and I have no problem, whatsoever, with that. I assume that that was the charge for the distance I covered. That is fine.
This made me very happy. It was the ONLY blemish on what turned out to be quite a magical trip. It bothered me. It bothered the girls. They knew that we had been wronged because they saw that I had NOT driven past a ticket booth.
So this is good. I am happy. The girls are happy.