by Anura Guruge
Trying to watch the 2016 ICC World Twenty20, #ICCWT20, from India, on Sling TV on our Roku 3 has been beyond bloody painful. Sling TV goes out of their frigging way to make sure that the Program Guide is out-of-bloody-synch. It is more or less 100% that what it says on the Program Guide is NOT what you will see if you click on the frigging thing. It is atrocious. Yes, if you have the TIME to sit there all day working out where each match is then you will do fine. Well I don’t have the time. I allocate about 30 minutes while having lunch and 45 minutes around 10:15 pm to watch cricket. I don’t have the time to mess with Sling’s friggin messed up Program Guide.
I was so fed up by last Saturday that I decided to subscribe to Willow directly — now that THEY claim to support Roku — and YET again (maybe for the 3rd time in a year) ditch bloody Sling TV. Willow does not give you the option to PREVIEW the channel. You need to first subscribe BEFORE you get to see it. Well I did.
I first thought I had done something WRONG. There was NO cricket! Nothing. NADA. Blank screen. I kid you not.
Right now Willow on Roku only shows LIVE matches.
That is IT. Get that. Live matches only.
No highlights. No replays.
I was devastated. That is worse that Sling TV — and that is saying something!
Willow also doesn’t have telephone support or Live Chat during hours that work for me.
So I just sent them 4 or 5 e-mails — all surprisingly polite. I was girding my loins for what I thought was going to be an ugly battle.
NOPE. Willow support was very professional!
They apologized for their poor service on Roku and refunded my payment, to my credit card, within 24 hours. Yes, within 24 hours. That is AMAZING. That is impressive.
So good customer service.
Shame that they ONLY show live matches on Roku.
If I got Apple TV I could get live, replays and highlights. Maybe I should. Anything to get away from bloody Sling TV.
Sling’s coverage of the ICC World Twenty20, 2016, sucks.
They make NO ATTEMPT to reflect what matches are being shown. Total frigging crap shoot.
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by Anura Guruge