Given that they have a monopoly in most of the states they operate in, they do not feel a need to be competitive or compelling. The goal is to make as much profits as possible and use it as executive compensation. It appears that they have not bothered to update their IT system in years. They try and do as much as possible the 1970s-way using paper.
Pretty shocking and sad. But, they are the ONLY game in town.
Now that I have, after spending over 9 hours this month and over 11 phone calls, given up trying to get insurance via healthcare.gov I tried to get dental insurance from Delta Dental directly. They were not very helpful. If anything they were downright uncooperative and unhelpful. They didn’t care if they got my business or not.
What a country. What a system. Totally hostage to these big insurance monopolies.
Just wanted to give you a heads up.
++++ Check Category ‘healthcare’.
++++ Search ‘Obamacare’.