GoDaddy & I go back a long time, a very long time — 22-years or more.
GoDaddy of OLD was a GREAT, incredibly customer-focused company. GoDaddy & I, in the 1990s, grew up together when it came to the Web. We were both new and we learned together. — helping each other. I kid you not. I started using their Web hosting with Microsoft ‘FrontPage‘ and, truth be told, they didn’t have that many folks using ‘FrontPage’ at the time. There were issues BUT they worked with I to resolve them. Their support was outstanding. They had a group called the ‘Tiger Team’ that tackled the more complex problems. I dealt with them often. Yes, I had issues but GoDaddy always came through.
I was a HUGE fan and endorser of GoDaddy — with reason.
In 2013, the day Pope Benedict XVI announced his resignation my ‘popes-and-papacy‘ WordPress Website, hosted at GoDaddy, got 160,000 hits in like 4-hours. It was NOT hosted for that level of traffic. Somebody from the GoDaddy CEO’s office stepped in, unasked, and took over ‘provisioning’ my Website. He made sure that my Website wuld cope with the spike without going down. As I said, he did this without me asking! That was support.
Then came bloody Blake Bloody Irving. He ruined GoDaddy! There is no other way to say it bluntly.
I moved all of my Web hosting away from GoDaddy.
Just kept my OLD domain registrations and e-mails at GoDaddy.
And then LAST WEEK!
My e-mail (i.e., firstname.lastname@example.org) has been hosted at GoDaddy for over 20-years. It gets renewed in late December. I am used to that. Over 20-years you get into the routine.
However, in 2017, I transitioned my e-mail, still at GoDaddy, to the Microsoft ‘Office 365 Professional’ e-mail and paid $400+ for that transfer (which they, to their credit, handled very well).
Well, early December I get the usual e-mail from GoDaddy saying my $119 AUTO-RENEWAL will be activated on December 28. I have e-mail, I have been paying this for years, so I just let it go.
But, just ahead of Christmas I had a few minutes to spare and thought I should check my GoDaddy account — which I no longer check that often.
I noticed I had TWO e-mails — a new one and an OLD and the $119/year was for my old. Hhmmm!
Called support. IT WAS AN ERROR. They had NOT closed down my old.
They cancelled and that took out the AUTO RENEW.
But, I had paid $119 in 2017 & 2018 though I was NOT using the old e-mail.
It took a few e-mails and a second phone call, BUT GoDaddy, to their credit, refunded both amounts, on the FLY. They refunds were hitting PayPal while I was still on the phone.
I was impressed. I was pleased.
And I wanted to share that with you.
They did GOOD and I am happy to say so.
Happy New Year.