Tag Archives: pairing problems

Garmin Vivoactive 3 Firmware — Now At 2.70 [& Update History].

by Anura Guruge


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You should be able to find the latest firmware news here.


Firmware 2.70 for the Garmin Vivoactive 3 was released on Friday, December 8, 2017.

Though not listed as a ‘fix’ bluetooth pairing appears to have been improved.

But, then again it might be the latest update, 4.1.11, to Garmin Connect Mobile.

I would suggest that you make sure you are at these latest levels. Seem to make a noticeable difference.


Related Posts:
>>>> Search ‘Fitbit’ & ‘Garmin’.


by Anura Guruge

“Heart Rate Monitors USA” (HRM USA) — Outstanding Customer Support On Garmin Devices.

by Anura Guruge


Click to access the HRM USA Website.


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I got my Garmin Vivoactive 3 (Gunmetal) from “Heart Rate Monitors USA” in mid-November, 2017. As those who follow this blog know I, as both an Amazon Prime Member of longstanding & an Amazon shareholder, try not to buy anything other than from “Amazon Fulfillment“. But, Amazon could not get me the ‘3’ in Gunmetal till November 20 (though I had pre-ordered it) and HRM USA had a few already in stock and could get it to me on November 16. I was hesitant. But, I had already waited over a month for this.

I called HRM USA. Spoke to a lady named ‘Amy‘. She assured me that I cannot go wrong with HRM USA. So, I took a chance with them. AND THEY HAVE NOT LET ME DOWN. They have actually been pretty amazing. Brilliant. A credit to Customer Service. Exemplary. So many could learn from them. Garmin should be very proud of them.

As I have chronicled here, my Vivoactive 3 died 15-days after I got it. It appears that there may be an inherent hardware problem. I was crushed and dismayed. I was again going to be without a tracker on my wrist.

I called up HRM USA, on a Friday afternoon, in a panic. I got ‘Jackie’. She was very, very good. She immediately knew what to do. Said she will e-mail me a UPS return then and there. And she did. And, furthermore, she stayed on the line till I got it. I was impressed. This was good. I managed to get the return to UPS that evening.

UPS delivered it to HRM USA in Pennsylvania on Tuesday. I called to make sure. Spoke to both ‘Jakie‘ and ‘Katie N.‘ They were both so nice and kind. Assured me that they will ship me a new one, in Gunmetal, that day itself.

They did. Kudos. Bravo etc. I was so happy.

Then UPS screwed up. I was supposed to get it Thursday. They did not deliver. On Friday they said they would deliver on MONDAY! I was NOT happy.

I called and spoke with ‘Katie’. Asked her whether she could prod UPS for a (rare) Saturday delivery. She told me she would try and I knew she would.

UPS delivered it on Saturday! It is the season of MIRACLES!

I was so happy and grateful.

Brand new unit. No games. And for the icing on the cake this ‘3’ (albeit with newer firmware) paired with my Asus Android 7.0 tablet first time. Another miracle.

It is such a delight to deal with folks like ‘Jackie’ and ‘Katie N.’ I used to be a Customer Support Manager for both ITT and Northern Telecom — in the UK. So, I do know a bit about the art and science of making customers feel good. Well HRM USA sure can teach so many.

I am happy.

Thank YOU, Heart Rate Monitors USA.

 


Related Posts:
>>>> Search ‘Fitbit’ & ‘Garmin’.


by Anura Guruge

My New Garmin Vivoactive 3 Paired With My Android 7.0 Tablet FIRST Time — No Issues!

by Anura Guruge



This was the replacement, from “Heart Rate Monitors USA” (who have been OUTSTANDING), for my first Garmin Vivoactive 3 that died exactly 2-weeks after I got it.

Though they shipped this brand new replacement on Tuesday, I only got it today (Saturday) because UPS is so, so pathetic.

Last time it took me 22-attempts over 4-hours.

This time — BANG. First go. Took seconds. I could NOT believe it.

4 things changed.


  1. The Vivoactive 3 has yet another FIRMWARE update. We are now at 2.70. NOT 2.60 or 2.50.
  2. There was a new version of Garmin Connect Mobile (for Android) yesterday, i.e., December 8, 2017. The Android version is at 4.1.11.
    ….
  3. I restarted the Android tablet prior to attempting the pairing.
    ….
  4. I did a FORCE STOP on Bluetooth, on the tablet, just prior to the pairing.

It was probably the new software that made the difference. I had shared my experience and screen shots with Garmin.

But, it is easy enough to do the other two steps as well.

Hope this helps.


Related Posts:
>>>> Search ‘Fitbit’ & ‘Garmin’.


by Anura Guruge

The Garmin Vivoactive 3 Bluetooth Pairing Problem — With An Android 7.0 Tablet.

by Anura Guruge


Click to ENLARGE.


THIS is why it took me nearly 22 attempts (or more) to PAIR my new Garmin Vivoactive 3 with my ASUS ZenPad 10.1″ running Android 7.0.

The Bluetooth pairing message on Garmin Connect would not result in the Tablet generating a Bluetooth notification.

Other times I would get the Bluetooth pairing message on the tablet — BUT Garmin Connect would not recognize it.

Garmin Support wanted me to get this screenshot.


Related Posts:
>>>> Search ‘Fitbit’ & ‘Garmin’.


by Anura Guruge