Tag Archives: Paperwhite

“Landmark Worldwide”, In New York, Employs THE Rudest Person I Have Yet To Meet.

Anura Guruge December 2014 thumbnail.
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by Anura Guruge


kindlepinkRelated posts:
>> Wyndham Philadelphia
Historic District.
>>
Philadelphia ‘Zooballoon’.
>>
Running up “Rocky Steps”.
>>
Orangutan at Philadelphia zoo.
>> 
Got Jaguar in Philadelphia.

>> Anthony Melchiorri responds.
>>
‘Woodstock Lodge’ on ‘Hotel Impossible’. … …

++++ Search ‘Philadelphia & ‘Hotel’ for other posts >>>>


I had never heard of ‘Landmark’, ‘Landmark Worldwide’ or  ‘The Landmark Forum’ until I had to look them up. Cracks me up, no end, that they boast about their prowess in ‘relationships’, ‘quality of life’ etc. when they happen to EMPLOY the RUDEST person I have yet to meet.

What is it all about. Has to do with the pink Kindle Paperwhite that Teischan found on the floor of our hotel room when we went to Philadelphia to pick up our XJ8. As documented here I tracked down the owner, spoke to her on the phone and arranged to ship the Kindle back to her. And we did and I told her that she doesn’t have to bother with reimbursing the $6 (or thereabouts) because I was sure I could afford that for a good cause. So about three weeks ago Deanna took great care to ship it, certified, trackable US PS priority mail, inside two padded envelopes to: c/o Landmark Worldwide, 317A West 33rd St., New York, NY 10001. She tracked it all the way, as is her wont, until it was delivered to Landmark Worldwide. That was weeks ago.

This ingrate, who first name begins with “Ma”, has our e-mail and did e-mail us her mailing address etc. I did not want any money BUT it would have been nice to get a one line e-mail saying that she got her damn Kindle and ‘Thank You’. NOTHING. Nada. Deanna asked me whether I heard anything. I said ‘No’. Deanna, always willing to cut people slack, thought that maybe she was going to send us a thank you note by mail. Our address, of course, was on the Priority Mail envelope.

Nothing.

How rude.

So how can ‘Landmark’ CLAIM to help anybody with anything POSITIVE if they employ anybody as crass as this — though I have to say that ‘Landmark’ probably using this employee could do a dynamite course on “How To Be Exceptionally Rude In Life”.

Yes, to be fair it is possible that the Landmark mailroom did not deliver the Kindle to her. That can happen (and I have seen it happen). If so, Landmark still has issues. Yes, it is possible that her e-mail never got to us. But, typically that would generate a bounce at her end and given that I have received at least two e-mails from her it is unlikely that the communication path does not work.

C’est la vie. Least of my problems in life.

Yes, rudeness bothers me. I am, unashamedly, OLD SCHOOL and exceptionally British when it comes to manners. And I am damn proud of it. Oh yes. I can be incredibly, spectacularly rude — both in actions and words. Just like my swearing and anger. I am only rude when provoked, beyond reason — and as you may be able to imagine given my grasp of the vocabulary and words that I probably can be extremely withering. And I am and I then feel incredibly guilty. But, 95% of the time I am polite to the point that it may seem unctuous. But, in reality it is not. Being polite is something you can do for FREE — though part of my protocol, that sometimes drives Deanna to distraction, is that I try not to visit anybody without taking them something. But, ‘please’ and ‘Thank You’ are FREE and I use them liberally. My adoptive mother, born in Ceylon in 1931, during British rule, was an out and out anglophile with tastes and manners straight out of a Victorian novel. She wanted her adopted son to be the perfect little British gent. Her big thing was “Class”. Yes, she was very much into ‘class’ in everything she did.

Amazes me the number of times people ask things of me, by e-mail, without ever including a ‘please’ or ‘thank you’. Remember this idiot from the University of York in the U.K.?

Anywho … time to move on and my next post is one of extreme politeness by a ‘government’ organization. Yes.


‘Wyndham Philadelphia Historic District’ Fails 9 Year Old’s “Hotel Impossible” Test.

Anura Guruge December 2014 thumbnail.
. .
.
.
.
.
by Anura Guruge


Related posts:
>>
Philadelphia ‘Zooballoon’.
>>
Running up “Rocky Steps”.
>>
Orangutan at Philadelphia zoo.
>> 
Got Jaguar in Philadelphia.

>> Anthony Melchiorri responds.
>>
‘Woodstock Lodge’ on ‘Hotel Impossible’. … …

++++ Search ‘Philadelphia & ‘Hotel’ for other posts >>>>



Let Me 1st However Say

1. Nicest hotel staff, ever (and as you know I am no stranger to hotels (around the World).

2. I would give the hotel 3.5 out of 5 and will DEFINITELY stay there again.

3. Great location. Right next door to the Betsy Ross House and the U.S. Mint.

4. Room & public areas bright, white and airy. Very welcoming. [Plaster work, in the room, around the outlets, must have been done by the frustrated Orangutan from the zoo.]

5. There was quite the ruckus at the “Coin’s” restaurant when we had dinner there on Saturday night and we ended up with a FREE dinner — as did the three ladies at the table next to us! Our bill was in excess of $60.


As I have mentioned before, Deanna and the kids are HUGE fans of Anthony Melchiorri and “Hotel Impossible” (and that was even before Anthony and I started Tweeting each other). I am not sure exactly how many episodes we have watched but it has to be upwards of 30. So the kids know Anthony’s drill by heart.

Deanna didn’t come with us on this trip because of her bad back. IF she had been there she would have checked the beds for bed bugs even before I had the chance to put the bags down. In the absence of Mum Teischan, 9 years old, decided that she was going to play Anthony.

Within seconds she discovered a white stain on the pillowcase on one of the pillows. While Anthony would go within inches of trying to make sure that you knew EXACTLY what caused the stain I will spare the details and leave it to your imagination. It was white. Teischan and Devanee were both immediately grossed out (in much the same way when Deanna found a used female thong at the Cromwell Harbor Motel, Bar Harbor, Maine (Acadia). Teischan was beside herself. I told her to call up reception. She was too shy/scared. But when we went down for dinner, she marched up to the reception (making sure that Dad was behind her) and told them about the stain. To their credit they sent up a brand new pillow, still in its plastic, and a fresh pillow cover, within minutes of us getting back to the room — after our free dinner.

Teischan stood up on the bed and ran her fingers over the top of the tall bed backrest and found DUST galore. Anthony would have approved of how she did it — sans white gloves. She was NOT impressed.

Now the absolute kicker.

On Sunday evening she found a Kindle Paperwhite, in a pink case, under the bedside table. It was just lying on the floor, not that far in.

That was NOT good.

How could Housekeeping miss a Kindle lying on the floor?

NO, we did NOT give it to reception.

I, using the Setting tabs, found the name of the person it was registered to. I Googled her.

I wanted to find out 2 things:

1/ When did she lose the Kindle?

2/ Did she call the Hotel and what did they say.

On Tuesday (after we got back on Monday night) I spoke with her, on the phone, at her work.

She lost the Kindle 3 weeks ago!

Yes, she had called the Hotel TWICE. They said they couldn’t find any signs of it. THAT IS BAD.

That was why I did not just hand it over to reception. I wanted to make sure the owner gets it. [Right now it is all wrapped up in two layers of bubble-wrap. I will mail it the next time one of us goes into town.]

This was BAD. Though we have a very strict procedure for checking hotel rooms for anything we may have left behind, that could have been us — especially with the kids. So the Wyndham would have just told us — SORRY, it is not in the room. That is bad.

That upsets me. As Anthony will sure point out the General Manager of this hotel needs to address some issues.