Tag Archives: protection plan

Reasons 16 To 20 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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I set up a Countdown Clock because I can’t wait to CANCEL my DirecTV account.
I am on a 2 year contract.

Clock at the bottom of the sidebar >>>>.

Clock at the bottom of the sidebar >>>>.


#16. I now have PIP on my main 47″ TV (that is directly connected to the Genie HR 34) but not on my 27″ HD (connected to a Genie Mini) in our bedroom.

#17. The installer who was a nice enough guy (#10) though he actually commented about my Philips ‘Sound Bar’, and we spoke about audio via HDMI, did NOT set the Genie audio option to Dolby 5.1 though, of course, I have Dolby 5.1 on my Sound Bar — which is what delivers all my audio.

#18. No sound last night on Channel 203!

#19. DirecTV, on Saturday, less than a day after the installation, tried to charge me $5 to speak to an operator!

#20. I found a big, long bolt, on my driveway yesterday, where the DirecTV installer had parked his unmarked, open truck, this bolt obviously having fallen off that truck — the bolt right where it could have got embedded in the wheels of one of our vehicles necessitating a tire repair.


I filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam on Saturday, June 22, 2013.

Reasons 11 To 15 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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Anura Guruge


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#11. Frigging PIP has disappeared from the ‘info’ bar. So NO PIP again. Did I tell you that I really, really, really despise DirecTV?

#12. I get my first bill, in my e-mail, 6 hours AFTER they charge my credit-card. So they first charge my credit card, then send me a bill. Nice.

#13. Other than the Super Bowl we don’t watch ‘Football’ (just don’t have the time). I have now tried 3 times, by phone, to cancel my ‘NHL Sunday Ticket‘ BUT they won’t let me!

#14. Though I have told them TWICE that I don’t want it, my bill (#11) informs me that they will be charging me $7.99 for a protection plan next month!

#15. The installer who was a nice enough guy (#10), and said that he had worked for DirecTV for 14 years, set my bedroom ‘Genie Mini‘ just for 480p, though the TV is 720p, and when I asked him said that it would automatically adjust. It didn’t BECAUSE he did not have the settings at ‘Native’ or have the 720p box ticked! Pretty poor.


Hate DirecTV

I am not the only one who hates DirecTV. There is a Facebook page. Deanna signed up and started reposting these posts. You should signup too.


I have just filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam.

Reasons 1 To 10 Of The 1,001 Reasons I Really, Really HATE DirecTV.

Anura Guruge, June 8, 2013.

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by
Anura Guruge


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#1. They palmed me off with an older, now discontinued model HR 34 Genie DVR though they are charging me $25/month for ‘Advanced Receiver‘ and I should have got the new HR 44 which DirecTV cut0ver to in April 2013.

#2. PIP did not work. Had to make a 90 minute call and reboot system to get PIP to finally work.

#3. They installed a used, scratched, paint splattered ‘Internet connect‘ box which the installer found under the front seat of his unmarked, open truck.

#4. The coax cable that the installer fabricated to connect their ‘power box’ to the Genie had an intermittent fault in it and I had to replace the coax 40 minutes after he left.

#5. I still can’t get any TV Apps.

# 6. As with PIP took me a call and ‘hours’ on the phone to get YouTube to work. But, no sound. Appears others have the same problem.

#7. DirecTV tried to automatically bill me for $7.99/month for a Protection Plan when I NEVER ordered one and don’t plan to get one.

#8.NewsMix‘, Channel 352, that is featured in the booklet that they gave me, and a feature perfect for a news junkie like me, was discontinued in November 2012.

#9. 6 hours after installation they billed $45.99 to my credit card though they still haven’t generated a bill for me!

#10. Installer calls me up at 11:15 am, when the appointment was between 8 am to noon, and starts shouting at me that my street is not on (his) GPS, that he is LOST and is somewhere in the woods.



I have just filed a Better Business Bureau (BBB) complaint, at the L. A. Office, for the HR 34 rather than HR 44 scam.