by Anura Guruge
A CONFIRMED hotel reservation from Expedia means NOTHING.
All it means is that Expedia ‘accepted’ your reservation. It has NOTHING to do with whether the actual hotel accepted and CONFIRMED that reservation.
Let me explain that to you again, and use the above as a real-life example.
Though I had the above Expedia hotel confirmation, with a confirmation number, the hotel, i.e., the Wyndham Philadelphia Historic District, had NEVER received my reservation let alone confirmed it.
The Expedia reservation number has NOTHING to do with the Wyndham. It is BUT an Expedia reservation number.
Wyndham confirmation numbers are much shorter, such as this.
Though I do not travel that much anymore I used to travel much, much more than most. For about 15 years of my life I used to travel, out-of-town, 3 to 4 nights a week. So I am no stranger to travel. Unless it is a hotel that knows me by name (and that used to be the case with many of the major hotels in Raleigh, N.C., since I was there every week) I never arrive at a hotel BEFORE reconfirming my reservation. As I have stated before I have contingency plans for my contingency plans. So …
Though I had the Expedia conformation, I was NOT going to arrive at a Hotel, with the two kids, until I knew that everything was OK.
So, I called up the hotel. They did NOT have the reservation. Never heard of it.
I called back again about 4 hours later. Same result. The Wyndham Philadelphia did NOT have a reservation for me.
I called Expedia.
I got to the bottom of it — BUT NOT thanks to Expedia.
The Wyndham was outstanding. I was very impressed.
Expedia, from what I can see, based on this experience, sucks.
So, be AWARE. Be VERY AWARE.
A confirmed hotel reservation from Expedia could have YOU sleeping on the streets.