Tag Archives: return

I Finally Manage To Get A Book Listed By ‘Apple’. Wow. It Has Taken Me 10-Years!

by Anura Guruge


Click to ENLARGE.


I am in shock. I had kind of given up on ever getting a book on ‘Apple Books‘.

I had tried & tried & tried over the years — since 2010. They just make you jump through so many hoops. I would eventually give up, given that Amazon Kindle eBooks can be read on Apple devices. Kindle eBooks can be read ANYWHERE. So, that was my rationale; my excuse.

My latest book, i.e., “Comets“, even if it is just I saying so, is rather ‘special’. SMILE. I wanted to make it as widely available as possible.

So, I worked with ‘Draft2Digital‘. It still took me three (3) attempts. Finally I sorted out all the wrinkles & managed to meet all the criteria. Bingo. Apple accepeted it.

Whether I will sell even a single copy is a different matter. At least now I have broken my duck. Wow.

I am in shock.


Related posts:
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by Anura Guruge


 

“Comets” — THE Book.

by Anura Guruge


Click to ENLARGE.






Click to access the Amazon listing.



The title tells you everything you need to know. Comets.

If you insist this is the ‘Table of Contents’.


Click to ENLARGE.


As I always say with my book, use Amazon’s FREE ‘Look Inside‘ feature to TEST DRIVE it. Plus, Amazon lets you read the book & then RETURN it. No questions asked. Full refund. So, what have you got to lose?

I have shared some of the 61 full-color figures — not counting a number of info-packed tables.

This is how I spent the last 5-weeks.

I was trying to beat quite the deadline. Comet SWAN might be naked-eye visible as of next week. I wanted this book, published, prior to that. And comets travel fast! SMILE.

Well, this will be one of the ways I will remember the pandemic. “Ah! Yes. That is when I wrote that Comet book“.

Oh, NOT my first comet book. Actually my 4th. That helped. I knew, by rote, 70% of the material.


 

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by Anura Guruge


 

We Have Had 4 Refrigerators In 2.2-Years: GE, Samsung, Whirlpool & Now LG!

by Anura Guruge


The LATEST. Delivered July 3, 2019.


Click to ENLARGE.


Click image to read this post … and follow the whole sorry SAGA.


The ice makers on two of them, the Samsung & the Whirlpool, packed up — on the Samsung within 4-months & on the Whirlpool after 18-months. Folks, including those at Best Buy, keep on saying that ice makers are the bane of modern refrigerators. But, ‘we’ (and by that I do include myself) are so dependent on ice makers and ice water from the fridge.

It all started in April 2017. The GE that came with this house (both of which were new when we bought the house in 2007) packed up exactly one-month after its 10th anniversary! Talk about planned obsolescence.

We then got the Samsung. Ice maker packed up after 4-months. So, we were still under warranty. But, it took four (4) torturous months before we could get bloody Samsung to get around to addressing the problem. They told Best Buy (where we bought it from) to take it back and give us our money back. We then bought the Whirlpool — at Best Buy’s recommendation. They also ‘suggested’ we get the ‘Geek Squad‘ warranty.

Then, the ice maker on the Whirlpool stopped working. Geek Squad was here pretty quickly but they messed around for 2-months replacing parts. Then they said we could get a NEW one BUT we had to pay the new price. Plus, the ‘Geek Squad’ warranty ends and you have to buy another one! What a ‘deal’. Cost us $270 to get the new LG.

So, that is where we are. This is crazy. 4 refrigerators in 24 months.


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by Anura Guruge

Garmin Vivoactive 3 — KNOWN Problem With Barometric Altimeter; I Was The 10th To Report!

by Anura Guruge


Click images to ENLARGE.


My 50-day old Garmin Vivoactive 3 being RETURNED
— via UPS — for good.

I am getting my money back.

I do NOT want another Vivoactive 3.


This was my 2nd. 1st last all of 15-days.

Click to ENLARGE.



Talked to Garmin Support.

Known problem. I was the 10th to report — on the VA 3.

No fix as yet. Engineering has it on their list.

Their recommendation:
The Garmin Fenix 5 is more robust.

Yes, at double the price.


I have had it with the Garmin Vivoactive 3.

Not getting another one.

Going through TWO (2) in 65-days is enough.

Not sure what to do.

My wrist, however, is NOT naked.

I had got the Samsung S3 Frontier (at Christmas) as a backup, as I had a nasty feeling that the VA 3 was not going to last the course.

So, why don’t I just stick with the S3. It is tad too big and doesn’t continuous Heart Rate monitoring — for a start.


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by Anura Guruge

Amazon’s Call Centers In Philippines Are Unbelievably Proficient — Just Amazing!

by Anura Guruge




Yes, it was not always the case and I do remember, vividly, getting very upset with the then Manila Call Center. But, those were the early days.

They really have worked diligently to really up their game. Over the last few years they have become REALLY, REALLY GOOD. Staggeringly good. So much so that I look forward to hearing a Filipino voice on the line. I then know that I will get outstanding service.

I had a call with them ‘today’ (i.e., Monday) to sort out a return from prior to Christmas.

The lady I dealt with, at the Cebu Call Center, was just OUTSTANDING. The dedication is beyond the pale. They are so committed and so well trained. It took her awhile and I was put on hold a few times but in the end she sorted it all out — immaculately. Then even confirmed it all in an e-mail without I having to even ask for it.

The Philippines have done well.

Until ‘today’ I did not realize that they now had multiple Call Centers in the Philippines and Cebu is a fair distance from Manila.

Amazon did well — as ever (I guess). When they first started off in the Philippines I thought they had made a horrible mistake. They have been vindicated. Yes, it is all training and I guess staff-retention. But, they have done well.

As an Amazon shareholder I am very proud and happy.


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 ‘Amazon’.


by Anura Guruge

Pictures Of Best Buy “Geek Squad” Delivering Large Refrigerator/Freezers Using Just Shoulder Harnesses.

by Anura Guruge


Click to ENLARGE.

Attribution WILL be enforced.




I had never seen this been done, or even heard about it, until we had our accursed Samsung 25.4 cu. ft. fridge/freezer delivered in April 2017. Click here for those pictures.

I was in awe. That Samsung was 289 pounds (131 kilos). Two people — with no real training. I am surprised it meets U.S. Occupational Safety and Health Act standards. But, it is Best Buy and you would assume that know what they are doing.

Pretty damn impressive.

Well, got to see it again today, when we had the damn Samsung replaced with a (much more expensive) Whirlpool.

Not easy to get good pictures BECAUSE you do NOT want to get in their way or impede them in any way.


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++++ Search on ‘Samsung’ for other related posts >>>>


by Anura Guruge

After 4 Long Months, Finally, FINALLY Was Able To Return Samsung 25.4 Cu. Ft. Refrigerator To Best Buy.

by Anura Guruge


Good Riddance Of Very Bad Korean Rubbish!


Best Buy ‘Geek Squad’ FINALLY
taking the bloody piece of junk away — in the pouring rain.


Click to access September 21, 2017, post.



It stopped making ice towards the end of July 2017 — 4-months after we bought it, new, from Best Buy.

It took us till September 8, 2017 to get a technician! We spent all of August trying to get that to happen.

The technician ordered a new ice maker. Appears that Samsung ice makers are FAMOUS for failing after a few months! Best Buy knows that though they promote Samsung refrigerators in a BIG way (because they get promotional bonuses from Samsung).

The following week we discovered that Samsung closed the Trouble Ticket so the order got cancelled!

More calls. Lots of calls. Hours on the phone.

Then finally on September 19, 2017 they sent us, via e-mail, a supposed Return Authorization (RMA) — for Best Buy.

Called Best Buy with it. They wanted us to come in. So we made the 40-minute trek, one-way. The RMA was NOT on their system.

Best Buy said it could take up to 2-weeks for it to get loaded by Samsung into their system.

More calls. More online chats. I filed BBB complaint.

Then FINALLY last Friday Best Buy was able to honor the RMA.

We did not get a Samsung. We bought a Whirlpool.

It appears that Samsung ONLY loaded the RMA into the Best Buy system on October 11, 2017. 22-days after they sent us the RMA. 3 weeks.

Luckily this was only the ice-maker not working.

What would have happened IF it was the entire refrigerator?

Best Buy, by the way, were EXCELLENT! Outstanding. Did everything they could to help. Kudos & Thank YOU.

DO NOT BUY, Samsung.


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by Anura Guruge

Shock HORROR II! I Returned My Samsung NX500.

by Anura Guruge


Shock HORROR I” was on July 27, 2016 when I decided I was not going to get the Fuji X-T2, because of autofocus concerns, after I had spent months believing that it was the bespoke, dream-camera for me.

This is as such is the second “Shock HORROR“. There were times, days on end when I was absolutely in love/awe with my Samsung NX500. I sang its praises. Marveled at it. I even thought about getting a second body as a backup.

THEN …

On Sunday, October 30, 2016 it all unravelled. A confluence of fast moving events and the timing could not have been worse in terms of that day. I had ordered the Samsung NX500, from Amazon, on October 1, 2016. So my 30-day window for a ‘hassle free’ return was fast closing. I had to make up my mind that day itself. Actually that night, just before midnight. AND I PULLED THE TRIGGER.

There were 4.5 factors. Four of them had cropped up that fateful Sunday. The two pictures below, taken that day, 8 hours a part will explain two of my prime reasons.


Click pictures to ENLARGE.



The 4.5 Reasons Why I Returned My Samsung NX500
after 26-days of use.

1. The very nice organic light-emitting diode (OLED) panel on the NX500, when using manual focus with peaking, makes you believe an image is in perfect focus when it is NOT! First picture. I spent a few minutes focusing this to perfection, manually, on the OLED. I thought it was going to be incredible. Then I got the above. [Now, you know I nail focus most of the time. So it isn’t that I don’t know how to focus.] Basically the OLED ‘paints’ an inaccurate picture of focus. Makes it look better than it is.

2. There is no digital zoom capability, whatsoever. We went to the ‘Indigo Girls‘ concert, in Concord, that evening. My Nikon P900, though it would have been ideal, was too big for a venue like that. The 50mm zoom just didn’t cut it.

3. Second picture. It is difficult to shoot concerts at the best of times. With the 50mm there was ZERO definition on the faces! There was nothing that I could extract even using software. That was frustrating.

4. It happened during the concert and it had happened before. I would random error messages. They would go away if I played around. At the concert, in addition to getting two error messages, the display went HAYWIRE for a few second. That scared me. Had had this happen on another Samsung in December 2014. Didn’t want a repetition.

So those were the 4 BIG reasons.

Discountinued camera. Not sure what the warranty would be like. Amazon return window was closing. I had to submit the return — or run the danger of getting stuck with this camera. It wasn’t a super expensive camera but I would rather not lose money on it. So this is why I scrambled like crazy. after getting home from the concert, and seeing the picture quality, to file the return.

And then there was an auxillary consideration in the back of my mind.

IF (and it is still an ‘if’) I get a Sony a6500 I would NOT need a compact camera — and I had bought the Samsung NX500, 5-days ahead of the Sony a6500 announcement, to be my compact camera — alongside a ‘big’ APS-C camera (not counting the Nikon P900).

The Sony a6500 with a 16-50 zoom or a 50mm prime is a compact camera.

So that is what happened. That is why you haven’t seen any Samsung NX500 pictures since October 30. I took 1,337 pictures with that camera in 26-days. 51 a day.


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by Anura Guruge

Nothing BUT Kudos, Very High Kudos, For Cameta Camera.

.Anura Guruge December 2014 thumbnail
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by Anura Guruge


Other Related posts:
>> ‘Unable to Display’ error!
>> 1 star review for Sony a77 II.


>> 1st pics with Sony a77 II from Cameta
>>
Sony a77 II from Cameta Camera?

>> My review of Sony a77 II Bundle.

>> Search ‘Sony’ for other related posts >>>>


cametakudos

The impeccable way that they handled the return of my Sony a77 mk II was exemplary.

I can’t say enough good things. That the Sony went haywire and lost 989 images was NOT their fault. But they did not complain or bicker.

I am amazingly impressed and grateful.

I will buy my next camera from them DIRECTLY without going through Amazon.

Class act.

5-star.

Total and utter endorsement.

You can buy from Cameta with CONFIDENCE.

Thank YOU, Cameta Camera. You are an example to all.


If You Have $28,000 Burning A Hole In Your Pocket, You May Want To Consider Getting One Of These.

Dec2013x125

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 ..by Anura Guruge



It is the featured, cover item in the latest issue of the Hammacher Schlemmer catalog. I never did understand why we are on their distribution list since we are way outside their demographics. This is a catalog for the rich. Not last Christmas, but the Christmas before, I kind of felt guilty that I keep on getting the catalog so I ordered one of their cheaper offerings — a supposedly foldable, portable, crank-powered slot-car racing kit. The kids like slot cars, but they tend to destroy the track. The promise of this kit was that the track neatly folded back into a case so that it would not be lying around to be stepped on. Here, I found a picture.


It was fun, especially being able to adjust the speed of the cars by how fast you cranked — but the track sure did not fold back, neatly, into the case as promised. I would have get it. But, Deanna was having none of it. As far as she was concerned it did not do what it was supposed to do. In general she, being American, takes care of returns. I have never really mastered the whole notion and always feel bad if I have to return something. I think that is my British upbringing. I gather Hammacher Schlemmer was outstanding and gave us a full refund — including the shipping. I am impressed.

Now this $28,000 gizmo is a counterbalanced turntable for vinyl records — the World’s only counterbalanced turntable. Wow. The counter-rotating platters, like duo-props on a boat, eliminate sonic aberrations. I am not sure I buy all of that. Long, long time ago, before I had any kids and had at least three rather healthy sources of income, I used to dabble in high-end British hi-fi equipment, such as Naim.

More or less what I had bought c. 1982.

Naim amplifiers, then and now, only have ONE knob — that for volume. You don’t adjust anything else because you would only be messing around with near-perfection. I used to use a Linn Sondek LP12 as my turntable, which also featured a suspended turntable.

The Lin, 30 years ago, cost a few thousand. I see that they are now selling for about $12,000. So that is still less than 1/2 the price. I bet you could not tell the sound difference between a Lin and the $28K turntable — none of our hearing, despite what we think, is that good. One of these days I really should round this post off by talking of the exquisite Linn Isobarik Speakers.