by Anura Guruge
Good Riddance Of Very Bad Korean Rubbish!
Best Buy ‘Geek Squad’ FINALLY
taking the bloody piece of junk away — in the pouring rain.
Click to access September 21, 2017, post.
It stopped making ice towards the end of July 2017 — 4-months after we bought it, new, from Best Buy.
It took us till September 8, 2017 to get a technician! We spent all of August trying to get that to happen.
The technician ordered a new ice maker. Appears that Samsung ice makers are FAMOUS for failing after a few months! Best Buy knows that though they promote Samsung refrigerators in a BIG way (because they get promotional bonuses from Samsung).
The following week we discovered that Samsung closed the Trouble Ticket so the order got cancelled!
More calls. Lots of calls. Hours on the phone.
Then finally on September 19, 2017 they sent us, via e-mail, a supposed Return Authorization (RMA) — for Best Buy.
Called Best Buy with it. They wanted us to come in. So we made the 40-minute trek, one-way. The RMA was NOT on their system.
Best Buy said it could take up to 2-weeks for it to get loaded by Samsung into their system.
More calls. More online chats. I filed BBB complaint.
Then FINALLY last Friday Best Buy was able to honor the RMA.
We did not get a Samsung. We bought a Whirlpool.
It appears that Samsung ONLY loaded the RMA into the Best Buy system on October 11, 2017. 22-days after they sent us the RMA. 3 weeks.
Luckily this was only the ice-maker not working.
What would have happened IF it was the entire refrigerator?
Best Buy, by the way, were EXCELLENT! Outstanding. Did everything they could to help. Kudos & Thank YOU.
DO NOT BUY, Samsung.
++++ Search on ‘Samsung’ for other related posts >>>>
by Anura Guruge