Tag Archives: service manager

“Gilford Well Company”, Gilford [N.H.]: Their Integrity Was Both Impressive & Humbling.

by Anura Guruge


Click to access their Website.


Click to ENLARGE. True class, and salt-of-the-earth.


As I chronicled here, we lost water on Wednesday morning and ‘Epping Well & Pump‘, to my sincere gratitude, got us up and running within a couple of hours — he problem having been a worn-out pressure switch. That was great. They, however, were quite adamant that I should replace my pressure tank, ASAP (then and there, if possible), for $1,250. I wanted a couple of days to think about it, especially as it had been an expensive and painful 6-weeks. First we needed a new boiler and then 4-days later I busted my knee and required expensive surgery.

I learnt a lot when we needed the boiler replaced. Chief among them was the benefit of talking to multiple folks and getting multiple perspectives, opinions and prices. And I am so glad that I did. We got the Biasi B10/5 boiler installed for nearly 1/2 the price of the first quite we got — and that was from the oil company I had used for 20-years and were supposedly my friends.

So, I decided to make a few calls. They were interesting and illuminating.

I called ‘Gilford Well‘ and, luckily, ended up speaking with Normal Harris III, though I did not know he was the President and co-owner at the time.

I asked him if he could please come over and give us some prices. He volunteered to come by the next morning. And he did.

Class act. I was impressed. Very forthright and helpful. I was blown away.

I had called upon the services of Gilford Well a long time ago — close to 20-years ago. This was when I lived in Gilford. I need a well drilled! It wasn’t a new house. It was a lakefront house that was getting water directly from the lake. There were issues with that and a well was the right way to proceed. Gilford Well got us up and running. But, being out in Alton I had not thought about calling them.

I am sure glad I did. Sure glad that I got to meet Norman. That was a pleasure and a honor.

Yes, I am sure I will be doing business with them — when I have a need. SMILE. Did you get that?

It is good to know that we still have companies such as ‘Gilford Well’ around.

Made my day. Thank YOU, Norman.


Related posts:
Check Category ‘Endorsements.


by Anura Guruge

“Epping Well & Pump”, From Epping [N.H.], Did Us Real Proud This Morning. Thank You.

by Anura Guruge


Click image to access their Website.


I was rudely woken up this morning, at 6:30am (at least 2-hours ahead of when I normally decide to open an eye), with the news that we had an EMERGENCY. NO WATER!

Yikes. NO WATER.

And it wasn’t because we had lost power. That would have been easy. But, we had power, but NO WATER.

I lumberingly got up, pulled on pants and made it to our utility room. Checked the breakers and and switches. Even ‘messed’ with the pressure switch. Nothing. NADA.

Last February I had called “Epping Well & Pump” just so that I had a rapport with them for just this emergency.

Shortly after 7am I called — 603-679-5299 — and spoke with Mark, the ever-friendly and well-informed Service Manager. He pulled us up on the computer and we were of to the races. He promised to dispatch a crew within the hour.

90-minutes later (maybe a tad less) the truck was in the drive. To my amazement they did NOT immediately suspect a burnt-out pump. Instead they wanted to replace the pressure switch. with my luck of late I did not even want to hope for the best. I left them to it and came upstairs to drink my coffee and listen to the news.

Then we started hearing water. Wow. It was the switch. We didn’t need a pump — at least not today. That could change tomorrow.

I was elated.

That is SERVICE. I was grateful. Very grateful.

There are NOT cheap. Smile. But, when you don’t have water you are willing to pay a King’s ransom. But, it could always have been worse.

So, kudos and THANK YOU to Epping Well & Pump.

They want me to replace my pressure tank but that is another story and another day.


Related posts:
Check Category ‘Endorsements.


by Anura Guruge

FitBit Ultra: The Desktop App. (the Service Manger) Is The Real Culprit.


Anura Guruge, laughing, picture November 16, 2011.

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by Anura Guruge


Last Related post:
1/ FitBit Ultra Wireless: I Tossed Mine. Doesn’t Work. Piece Of Junk As Far As I Am ConcernedOctober 7, 2012.
——
Read the COMMENTS on above post, including those from FitBit support & my wife.

So as you can see from these COMMENTS FitBit is sending us a new FitBit Ultra though it is unlikely that I will use it! Once burned, I tend to shy away … plus the FitBit doesn’t do much for me. Sorry. I don’t need a device to provide me with motivation or challenges — and I can measure distances that I run with a car.



The real culprit when it comes to the FitBit is the Desktop ‘application’, the one that manages the USB connection.

To say that it was poorly conceived and badly implemented would be an understatement — and here I am talking about somebody who started computer programming in 1969, with paper tape. You can check up on my credentials on the computer front on the Web. Lets just say that I do know a thing or two about computers and used to charge a $1/minute to share my expertise. So I am giving this to FitBit for free, and even gratis, because they have bent over backwards to be responsive.

So here is what the FitBit Desktop ‘application’ or ‘Service Manager‘ as they call it looked like on Windows XP.

Click to enlarge.

What is missing?

1/ No indication whether the CRADLE detected the FitBit! Uhhh?

2/ No button to FORCE a Sync between the cradle and the FitBit.

3/ No indication when this Desktop App last sent data up to the FitBit server ‘in the cloud’.

That is JUST for starters.

That ONE of the 2 options provided by this App. is to OPEN Windows SERVICES is borderline CRIMINAL!  That is the ‘Open Services’ button on the Top Left. I have been trying to be kind BUT this really infuriates ME because the damage it can do for the poor unsuspecting. It is like giving a loaded gun to a 6-year old. I was trying to be KIND. But, IF I was the CEO of FitBit (assuming that they actually have any sort of management) I would call up all the folks involved in creating this App. and FIRE them ‘for cause’ right on the spot! I am not joking.

‘Open Services’ opens up Windows Services. It does NOT even take you to the FitBit Service. Once you are in that ‘space’ and you don’t know what you are doing, you can cause mayhem. Playing with Windows Services is not for the uninitiated. From the very start, when I had seen this, I knew that this was bad news.

Do NOT mess with Windows Services UNLESS you know your way around Windows! Click to ENLARGE.


I would have to think that the folks at FitBit have never seen a decent desktop app. that interacts with ‘the cloud’. So let me show you one. Avast!

Click to ENLARGE. Yes, I like Avast! paid and free (though I get the paid product). Yep, they have burned me 3 times (and yes, I keep count) BUT they save OUR skins each and every day. Well worth the money. Click to ENLARGE.

Notice:

1/ Connection status.

2/ Last update.

3/ BUTTON to FORCE an update.

All the things lacking in the FitBit app.

That is it. I have work to do.

P.S., FitBit needs to get more server capacity. There Website, and particularly the Dashboard, is painfully slow — and NO, it is not my Internet speed.