.by Anura Guruge
>> 20X Optical Zoom On The Panasonic Lumix … — Jan. 5, 2013.
We were in awe of this camera. It took amazing pictures. We still hadn’t worked out all that it could do, or what it was automatically doing for us already. We were beginning to suss out that it, on its own volition, took multiple pictures in burst mode (and I think it can take up to 10 a second) and either just gave us the best or did an composite of all it took. It was pretty cool.
This morning we all hiked down to Halfmoon Lake through trails in the wood, sloshing through the melted snow. When we got to the lake Deanna took the camera out to take pictures. She though the picture in the viewfinder looked dark. So she happened to look at the front of the self-projecting lens. The lens cap was only 1/2 open! Not good. It wasn’t like it was cold. It was a veritable heat wave up here. It was probably 38°F. The second time she re-cycled power, it retracted fully. Then it happened again a few minutes later.
Not good. We have only used it for 20 days. Yes, it is an amazing lens. I have to assume that it has some kind of sealed lubricated mechanism. This camera, as far as we know, has not been dropped or abused. That comes later.
All said, we were not worried. I had got it from Amazon. The reason I insist that we buy through Amazon, rather than anybody else, is there superb customer care. To return it and ask for a replacement was effortless. Took less than 5 minutes in total, including printing the return barcode. We have had great luck with Amazon. So, as far as we know, UPS will come and pickup the return tomorrow. If things go per plan, we should have another one by next week. Yes, Amazon does ‘know’ me. It does keep track of EVERYTHING you do with them and I do more than just buy stuff from them. I have multiple sub-accounts with them for my book publishing, Kindle etc. Amazon knows all of that.
Well, I will keep you posted.