Tag Archives: Straight Talk

U.S. Cellular Having Website Logon Issues And Horrendous, 2 Hour(+) Hold Times On Customer Support Calls!

Anura Guruge, June 8, 2013.

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Anura Guruge


UScellRelated posts:
>> U.S. Cellular 4G LTE Data …
>>Feb. 27, 2013.

>> U.S. Cellular Battery Swap …
>>Dec. 6, 2009.


uscellularsucks

Click to ENLARGE and read error message from U.S. Cellular.



I had noticed that they were having Website issues a few weeks ago but hadn’t given it much notice. Everything I did with U. S. Cellular, who had been my cell provider for over 12 years, was automated and rote. So I didn’t really have to do anything. They auto billed my credit card etc.

Today was a different matter.

I finally pulled the trigger. I switched to Consumer Cellular (with my AARP discount). That was as smooth as could have been. Wow. Talk about simple, straightforward and great support. Bang, bang, bang. They transferred two numbers over from U. S. Cellular, activated the service and then confirmed, an hour later, via a text message, that the two-way cell phone number transfers had been successfully achieved. Nothing but kudos for them. Very different to my abortive attempt with Walmart’s Straight Talk. More about my great experience with Consumer Cellular in a later post.

Though my account with U.S. Cellular should automatically cancel within 24 hours, now that the numbers have been successfully ported, I do NOT trust U. S. Cellular.

I tried to cancel using the Website. That didn’t go well.

Around 7:40 pm I call 611. They did say that they had long wait times because of Website and billing problems! After 45 minutes on hold, with the same bloody annoying message claiming that they can prolong your life I was disconnected.

I tried again, while watching cricket at 10 pm. 50 minutes later I got to talk to a rep.

As soon as I said I wanted to cancel she said she had to transfer me! Back on hold again.

I stayed on hold till midnight. That was a full two hours.

During that time, while I also did some research into the fascinating 18-year long Trent Council of the 16th century, I:

1/ Used U. S. Cellular’s e-mail system to request a cancellation.

2/ Filed an online complaint against U. S. Cellular with the FCC.

3/ Filed a complaint against U. S. Cellular with the Better Business Bureau (BBB) given the recent success I have had with them.

4/ I also cancelled my autopay.

What more can I do?

Just a heads up. If you need to contact U. S. Cellular you might be out of LUCK.

Sorry.

First Forray With Walmart Straight Talk, Phones & Service, Was A Total Disaster.

Anura Guruge, June 8, 2013.

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 .by
Anura Guruge


UScellRelated posts:
>> U.S. Cellular 4G LTE Data …
>>Feb. 27, 2013.

>> U.S. Cellular Battery Swap …
>>Dec. 6, 2009.


We are not big phone users, I even more so than Deanna. Anybody who has tried to call me would have realized that I am in no way tied to my cell. Unless I am at this PC and my cell happens to be close by, my cell and I are usually not in the same place. I can go for days without ever picking it up. I have never texted and have no desire. Though I was involved with computer support for decades I refused to carry a pager. E-mail is my preferred means of communication. We have an 800 minute plan (or similar) with U.S. Cellular and typically use about 200 minutes a month. But, we pay $80+ a month to U.S. Cellular — and that is not because I am calling Sri Lanka (which I don’t do often). I have been with them for about 14 years! We also have a TDS landline (and pay for two) which we hardly ever use.

straighttalkSo every once in awhile I get on a kick to reduce our cell bill. Last week (or the week before) we had a visit from two of Deanna’s aunts from Maine and Maryland. The one in Maine has been a department manager at Walmart for 7 (or 9) years. She told me I should switch to Straight Talk with the $30 a phone plan. She had been using Straight Talk for a number of years — albeit with the $45, unlimited plan. So, I checked it out — with some trepidation. Once I determined that they support cell number transfer I decided to give it a try, especially because Deanna’s aunt was getting a good (AT&T) signal at the house. So, as ever, I did some poking around. The ONLY way I could beat my U.S. Cellular rate was to go with this $30 refurbished phone plan — which included the first month free. It was essentially a free refurbished Motorola phone with the first month of service. I had Motorola phones for years and was kind of partial to them. We currently have LG phones that look just like old Motorola phones. Plus, Motorola used to be a very good client.

STphoneSo I ordered two of the $30 refurbished phones last Wednesday. They came in the mail Saturday. I charged them for about 8 hours. Noticed that one phone didn’t start charging for about 10 minutes while the other started immediately. My antennae went up. Last night before I went to bed, i.e., around 1 am, I checked both phones. They were both fully charged.

This morning I went to activate them and transfer the numbers. Was NOT good. I was NOT impressed.

1. Said that my Alton zip, 03809, was NOT supported! That really got me mad. I had never seen a warning that this service was only available in certain areas. I decided to take a chance and gave it a Concord ZIP. It took that.

2. Then I got a Server Error and lost all of the data I typed. By now I was not amused.

3. Finally entered all the data required to transfer the cell number and hit enter. Nothing happened. Checked the phone. It was DEAD as a doornail. The other one was fine. There was NO way I could bring this one back to life. I plugged it back in. Nothing. Yes, I could have swapped batteries, but I would still have ended up with a dead phone.

Nothing happened with my activation, transfer etc. because the phone wouldn’t power-up. I am not impressed.

Yes, immediately got an RMA from Walmart online. No hassles there. I can return the phones at any store.

But, I lost an hour. I am not amused.

A pox on Straight Talk.