by Anura Guruge
>> I report Anthem to Attorney General
>> — Jan. 4, 2014.
>> Anthem lies about payment
>> — Jan. 3, 2014.
>> Finally enrolled — Dec. 27, 2013.
++++ Search ‘Anthem’ for my new woes with damn ‘Anthem’ >>>>
Click to ENLARGE.
As you know I was NOT going to take Anthem’s rejection of me lying down.
On Friday, after I made my 2nd payment, I contacted as many people as I could think of and filed two formal complaints.
One of the folks I contacted, right off the bat, was the N.H. Insurance Department — Consumer Complaints. I left a message on Friday.
This morning, around 11:15, a lovely lady called ‘Lisa’ called. She assured me that I was NOT alone. She took all my information and said that she will see if she can get any ‘joy’ from her Anthem contact. She told me to be patient. She told me I was not alone. She understood. She was very sympathetic.
She called me back within 20 minutes!
Her opening words were:
“You are the LUCKY ONE!”
She had my Anthem Membership Number!
She told me how lucky we had been to get it. She told me that she had not been able to get numbers for other people.
The number she gave me WORKS.
I was able to create an Anthem online account with that number …
I also managed to get the screenshot shown above. That shows the same number, or at least the ‘numeric’ part of it, without the 3 leading letters I was also given.
There is a PRINT temporary ID card link BUT it is temporarily disabled!
But, I am so relieved. So happy. I now have coverage. This number is good. I can use it if I were to have the heart attack I am expecting anytime now — especially with all the stress I have undergone trying to get this damn insurance.
I called Anthem again on Saturday. On hold for 96 minutes!
Got a lovely lady named ‘Diana’. She was so, so helpful.
Unlike the Indian idiot I had the misfortune of getting on Friday, she found my records! She said that I was covered THOUGH they hadn’t processed my payments. Even said that they would either return one of the payments or use it as the premium for February.
When she fully appreciated my distress she put me on hold and went and saw a manager. His name is: Robert Murr… II. He works for Wellpoint and is a Member Services manager.
He too has been outstanding. He sent me a letter saying I am covered. He has sent me 4 e-mails. I am impressed.
I also got a call from Carol Shea-Porter’s Office. I had contacted them on Friday.
The gentleman that called me, very, very nice, told me that they had sent my information to their Anthem contact on Saturday.
I also got voice-mail from Senator Jeanne Shaheen’s office. They had also looked into it.
As did my friend, N.H. State Representative Lisa DiMartino.
I am lucky that I had so many good people rally around to help me.
THANK YOU, All.
IF you are having trouble with Anthem … you need to start calling. That is my advice.