This is new. KDP only used to be e-mail (and I would know since I have been using KDP for over 8-years).
So, I tried it out. Transpires that I got the CreateSpace Ecuador Call Center. I asked them about the South Africa Call Center. That is still active too. I was told that ALL of the CreateSpace Call Centers are still active and that the deal is that they will continue to be active.
This is GOOD NEWS. I am also very happy for the Call Center folks.
Just wanted to share this with you.