Pictures sent by ASUS PC support in November 2019 CLAIMING
‘Customer Induced Damage’ (CID) on our PC
and demanding $24.75 to honor the warranty and fix the PC.
Click to ENLARGE.
Actual pictures of our PC, an ASUS VivoBook F510UA,
after they returned it, a couple of days ago, FIXED
and at NO CHARGE.
Notice that even the color is different. Notice missing ‘foot pad’.
Click to ENLARGE.
Notice, NOT the same!
Original e-mail from ASUS demanding $24.75.
Final $0.00 bill once they realized that the game was up.
Now they are trying to play ‘nicey-nice’ HOPING that we will keep quiet.
So, let me take you through the sequence of events — in pithy bullet form fashion.
- 2-month old, ASUS VivoBook FS10UA, bought for 19-year old daughter, for College, dies. She gets an RMA and sends it to ASUS (US) PC support.
- She gets an e-mail (above) with two pictures and a claim that it was ‘Customer Induced Damage’ (CID), that the warranty has been invalidated, and that we need to pay $24.75 to have it fixed.
- We are SURE that there was NO DAMAGE when we sent it in.
- I do the post below (November 21, 2019). I repost it on Facebook & Twitter and tag ASUS.
ASUS, on Facebook, responds, gives me this phone number, 855-714-0471, and tells me to call them.
That was on November 22, 2019.
I call.They tell me that PC support will have pictures of our PC being unboxed and that these pictures will show the ‘Customer Induced Damage’ (CID).
They say they can send me the pictures. I ask them to do so because by then we had worked out that we had stickers on our PC that would show us whether this was our PC or not.
They said I should have the pictures by November 25, 2019.
THEY NEVER SENT THE PICTURES.….
- They contacted my daughter and said that they are going to fix it and return it for FREE. SMILE.
- Last Friday, December 13, 2019, nearly a month since this all started, the PC arrived via FedEx. NO CHARGE.
- We checked the PC against the two CID pictures they had sent us.
- DID NOT MATCH. Their pictures were of some other PC.
This was a TOTAL SCAM on their part.….
- When they realized that their game was up they gave up and tried to play nice.
- That is NOT going to work.
- We did a LOT of research. This SCAM has been perpetrated on many others. We want to make sure that this does NOT happen again.
- I have already contacted ASUS FB — who appear to be decent and responsive.
- We will post this wherever and we will contact as many pertinent authorities as we can.
- This has to STOP...
ASUS has to be held accountable.…
- ASUS has to compensate ALL those it has scammed.