Tag Archives: voice mail

Alton Central School (ACS), N.H., Emergency ‘Contact’ On Telephone System Does Not Work!

Anura Guruge, June 8, 2013.

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by
Anura Guruge


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Call up ACS.

You get the usual ‘voice response system’ prompts.

Says, near the top, as it should,
PRESS ‘0’ if an emergency.

Well PRESS ‘0’.

Nothing happens.

The system prattles on, oblivious.

PRESS ‘0’.

Nothing happens.

Press ‘0’.

Nothing happens.

You get my drift. Basically you have to wait for the WHOLE damn spiel, which takes well over a minute.

IF you were calling about an EMERGENCY the emergency would be long gone BEFORE you were able to ENTER the damn ‘0’.

NOW WAIT FOR IT.

It, as is invariably the case with ACS, of course, gets better.

YOU GET voice-mail!

So, you call up about an EMERGENCY … they keep you hanging … then they give you voice-mail.

Way to go ACS.

What did I do. The only thing I could do.
I reported it to the police.
They happened to be at the house.
So that was handy.
They were intrigued.
They understood my problem.
They were going to look at it.
They were HAPPY that I reported it to them!

Nothing But Kudos And Lots Of It To ‘Consumer Cellular’.

Anura Guruge, June 8, 2013.

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Anura Guruge


Related posts:
>> Forray with Straight Talk a disaster — Aug. 19, 2013.
>>
U.S. Cellular billing issues … — Sep. 20, 2013.

>> U.S. Cellular Web site & long holds

>>  … Sep. 19, 2013.


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As I have explained before we are not ‘big’ phone people. Yes, I use a phone but it is not my favorite means of communications. I prefer e-mail. We don’t use the phone much. We also only use the phone, the old fashioned way, to make calls. So we need a basic cell plan — just voice and a basic phone.

I have been with U. S. Cellular for a long, long time. Maybe since about 2000, maybe even before. To be fair they treat me well. I have been out of contract for years. But, their rates keep on going up and their customer service is hard to reach of late.

Deanna’s aunt who works for Walmart told me about ‘Straight Talk‘. That would have worked but I had a horrible experience with a dead phone.

I have been an AARP member for a decade. It is a good deal. The membership pays for itself just in hotel discounts each year. When I remember I insist on my FREE donut at Dunkin. I think it is funny that Dunkin gives U.S. seniors free donuts. That is probably the last thing they need. I never eat mine. I give it to the kids.

I had seen ‘Consumer Cellular‘ advertised with the umpteen publications we get with AARP for years. But, I kind of thought that it might be even too basic for us. I was WRONG.

I saw yet another ad. on TV the other day. Decided to check them out. Prices and terms & conditions seemed right. No contract. Family plan for just $10 extra.

But, it didn’t say, inexcusably, whether you could transfer your existing cell number — a must for us. I have had this number for over a decade. All my accounts have it.

I called the 1-888 number to check. Yes, they support number transfer — the so called number portability.

They were beyond helpful. Very pleasant. Spoke good English. No real pressure. AARP members have an iron-clad 45-day zero-risk guarantee. I went ahead and pulled the trigger on that very first call. Ordered two Motorola phones and signed up for a family plan with 500 minutes to begin with. Yes, some catches. No free calls whatsoever, even at midnight. No free incoming calls. But, I can increase minutes on the fly.

The phones arrived within 3 days. They charged within 4 hours. Called to activate the service and have the numbers transferred.

WOW. WOW! WOW!

Talk about simple. They transferred both numbers within minutes. The final two-way confirmation within the hour.

Service is provided by AT&T. Yes, initially when placing order we had to use the ZIP for Concord because their system said that Alton was not within the service area. Didn’t bother me or them. We knew that AT&T worked in Alton.

So, that is the story.

So far, so good. Very impressed. No problems. Deanna set up voice mail etc. on both phones. I am happy.